Model #GTS22WCPBRWW GE Top-Mount Refrigerator

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Question and Answers

Q:

Ice maker not getting water GTS22WCPBRWW Ge Refrigerator p series

A:

Hello glad to help.  Thank You for choosing Sears PartsDirect.com
 
I am sorry and do understand your frustration when there is trouble with the refrigerator.

Glad to help out.   Im  looking at your GE model number gts22wcpbrww.
 
What I believe the item that should be looked at is the water valve and tube on the back.   You have changed your filter so that is good.   This vavle is what shoots water up into your ice maker and when closes then the ice maker doesn't get the water it needs.
 
 
 If you have further questions please let me know.
Thanks for choosing Sears PartsDirect.com

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Larry L -
Sears Technician
November 08, 2013
Q:

GE Refrigerator clogged defrost drain - reoccuring problem.

A:

I am sorry that you are having some difficulties with your freezer and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. I hope this helps with your freezer troubles while you wait for your expert response.

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Joseph P. -
September 22, 2012
A:

Thank you Joseph P. for your response. We'll try out the suggestions listed in the link.

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Anonymous -
September 23, 2012
A:

Thanks for your question about the GE refrigerator, sorry to hear you�re a having reoccurring problems. I will assist you with this question.
When your refrigerator goes through a defrost cycle the trough under the evaporator must drain the water out of the area, if it does not ice will build up causing many issues. The drain trough on your model does not have a heater in it. If there are any water droplets remaining after cycle it will freeze and clog the drain. Any debris in drain will also clog the drain as well. If the defrost heater has been changed and the heat probe was not put back into place the drain will freezer up and thus clog. I suspect that the probe (heat conductor) is not in place or missing. This heat conductor attaches to the defrost heater and conducts heat, transfers this heat down into the drain to keep it from icing up. This heat conductor is a wire that hooks around the defrost heater and extends down into drain. You indicated that your husband tried to clean drain, so he is familiar with accessing the drain. If this conductor was in place then there are other problems. If the heat conductor is missing or detached, either reattach or install a new one. (Note sometimes if this problem has been left un-repaired for a long time the insulation between the liner can get saturated with water and must be replaced.) Here is the link to the heat conductor so you can order from Sears Parts Direct.
Heat conductor
I do not have any pictures of this part to send you or installation instruction, buy it simply wraps around heater element and goes into drain. I hope this helps, If you need additional help reply with details.

Thanks Ron H.

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Ron H -
Sears Technician
September 24, 2012
A:

Thank you so much Ron for your response. My husband won't be able to check on the heat probe till end of this week. I'll reply back with the findings. Appreciate your help very much. Best Regards.

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Anonymous -
September 24, 2012
A:

Hi, I�m sure your husband will be able to solve the problem once he gets a chance to service the unit. Good luck and if you need additional help just reply. Thanks Ron H.

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Ron H -
Sears Technician
September 25, 2012
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