Model #GTS18KCMARWW GE Top-Mount Refrigerator

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Question and Answers


Why won't my GE top freezer refrigerator model GTS18KCMARWW stay cool in the lower levels?


Since the freezer is working, this normally indicates that your compressor is working properly. You could have several different factors that could affect the cooling of the refrigerator. Here are some issues to check:

  • Make sure that you do not have any food containers blocking the air vents in the top back portion of the refrigerator. The air flow diagram is shown in the image below.
  • Check the refrigerator control. Try setting the refrigerator to a colder setting to see if it will cool better.
  • Make sure that the light turns off inside the refrigerator when the door is closed. Open the door and depress the door switch to check this issue.
  • Check the refrigerator door seal for any loose spots or damage. A loose door gasket can cause warm temperatures in the refrigerator.
  • If you have not cleaned the condenser recently, I recommend unplugging the refrigerator and cleaning the condenser underneath the refrigerator. Pull off the bottom front grill to access the condenser. You may need to obtain a brush if you see a large amount of dust and dirt in this area.
  • Check for frost on the back wall of the freezer. This could indicate a problem with the automatic defrost system in the refrigerator.
These tips may help you resolve the cooling problem without having to buy a new refrigerator. If you are not able to determine the cause of your cooling problem and fix it yourself, I recommend at least having a service technician diagnose your problem and give you an estimate for a repair. If the repair cost is low enough, you may be able to avoid replacing the refrigerator at this time.

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Lyle W -
Sears Technician
March 26, 2009

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