Model #GTL17JBWARBS GE Top-Mount Refrigerator

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Q:

fridge not cold freezer works GTL17JBWARBS Ge Refrigerator w series

A:

Thanks for contacting manage my life about your refrigerator model GTL17JBWARBS, sorry you are having a problem, I will be glad to assist you. If the freezer section is freezing and the fresh food section is not cooling there has to be a problem with air flow from the freezer to the fresh food area. Air is circulated by the use of the freezer fan, you should be able to hear it running when you open the freezer door. If you are not hearing the fan run then that will be the cause of the problem. If the fan is running properly then the evaporator coil must be blocked with frost restricting air flow. If the defrost system is not working correctly you will normally see a frost build up on the back cover inside the freezer.  The defrost system consist of three components, the defrost control located in the fresh food control box, defrost heater and defrost thermostat both located on the evaporator coil. The defrost system will need to be tested to determine which component is bad. You can advance the defrost control into a defrost mode by turning the cam on the bottom side of the defrost control clockwise until the unit shuts down, at that time within a few minutes you should be able to see the heater glowing and hear melting frost. If that takes place then the control is bad and not advancing itself. If the heater does not come on you would need to test it and the thermostat that is in the circuit to determine which is bad. _Always disconnect power supply before servicing the appliance and when testing live voltage be sure to wear proper safety equipment (gloves and eye protection) also be aware of sharp metals on product_I hope this helps, if you need more help reply with added details and I will be happy to respond. If you need parts here is a link to Sears Parts Direct. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services. Ron H.    

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Ron H -
Sears Technician
September 25, 2013

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