Model #GSS25TGMBWW GE Side-by-Side Refrigerator

  • Freezer Door
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  • Fresh Food Door
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  • Freezer Section
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  • Evaporator Instructions
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  • Icemaker & Dispenser
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  • Freezer Shelves
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  • Freezer Section
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  • Fresh Food Shelves
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  • Sealed System & Mother Board
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Question and Answers

Q:

Why is my GE side by side freezer model #GSS25TGMBWW not cooling and not making any ice?

A:

Why is my GE side by side freezer model #GSS25TGMBWW not cooling and not making any ice? Here are some things to check for if your freezer is not cooling:

  • Control Setting – Look at the dial. Sometimes freezer dials are located in the refrigerator.
  • Vent being blocked – Air flows between the freezer and refrigerator sections to provide proper cooling via air vents. Move any food items that might block the vents.
  • Warm air getting in – If doors are being left open, opened frequently, or if there are poor seals around the door(s). Also food stored in the door of the refrigerator often stays warmer than food in the interior.
  • Surrounding temperature is too low or too high
Too low (below 55F) (Winter): (Does not affect standalone freezers) If the unit is in a cold environment such as an unheated garage, basement or outdoors, this may affect the thermostat. Too high (above 110F) (Summer): If the unit is in a hot environment such as a closed garage without air conditioning, on an enclosed back porch, or in direct sunlight, this may overheat the system affecting performance.
  • Condenser coil is dirty – When the condenser coil is dirty it causes the sealed system to overheat and therefore the refrigerator will not cool properly.
Defrost Cycle - When the refrigerator goes into defrost, the cooling mode stops and a defrost heater energizes to remove accumulated frost from the evaporator (cooling) coil, which causes the freezer temperature to rise slightly.
  • Refrigerator Lacks Clearance For Proper Air Circulation - Refrigerators require a specific amount of clearance around the cabinet to allow for air circulation. If the refrigerator does not have the minimum clearance required, the refrigerator or freezer cannot cool properly.

As for the ice maker not making any ice, you should first check the water supply line to make sure it isn't kinked behind or beneath the refrigerator. Also check the water pressure to see if it may be too low.

Check to see if something has caused ice to back up around the mechanism—this can cause the fill tube to freeze, blocking the mechanism. When ice cubes are small and seem to be getting smaller, it generally indicates a frozen fill tube. You may also have a defective solenoid that is attached to the water line or it may not be receiving power.

I recommend a technician to properly diagnose and repair your refrigerator.

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Tammy S -
Sears Technician
January 19, 2010

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