Model #GSS25QSWCSS GE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Evaporator Instructions
    3 Results
  • Freezer Shelves
    3 Results
  • Ice Maker & Dispenser
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Shelves
    3 Results
  • Sealed System & Mother Board
    3 Results
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Error Codes

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Question and Answers

Q:

Part I ordered does not match what is on the refrigerator GSS25QSWCSS Ge Refrigerator w series

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about the part you ordered for your GE refrigerator model GSS25QSWCSS. I am so sorry the part you received does not match the original part.  I will be happy to help you with this. 

I am assuming you are referring to the Ice Dispenser Funnel, reference 69 on the Freezer Door diagram. This part has been substituted by the manufacturer and may look different. The part is the functional equivalent and may include extra parts to make the replacement part fit in place of the original. 

If you were ordering the funnel and received something totally different, please contact our Customer Care department at 1-800-366-7278 for assistance with returning the wrong part and having the correct part reordered. 

I hope this answers your question. Thank you for choosing Sears, we appreciate your business. 
 

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Rachel Morgan -
Sears Technician
July 01, 2015
Q:

Freezer freezing up.

A:

Continued freezer problems would be frustrating. I can see you are ok with repairs but if you decide you would like a technician to diagnose and make repairs to save you some time and hassle, an option is the Sears Home Services link below. The expert will review and hopefully put this to rest.

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Barbara H. -
May 07, 2011
A:

I'm sorry you are having a problem with this refrigerator. I'm sending you some pictures of where the sensor and defrost thermostat are located. Now, it would be very rare for the defrost thermostat to fail. Since the main board has been replaced, the most likely reason for the defrost system to fail will be either the evaporator sensor or the defrost heater. A good check for this will be to, first disconnect power to the unit. Now, use a well insulated jumper and place it between the blue wire on the j9 terminal and brown wire on the j11 terminal. They should be very close together. Now, reconnect the power and the element should heat up. If it does not heat, it indicates the element # WR51X10055 has failed and will need to be replaced. If it does heat, it will indicate the sensor as the most likely problem. I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
May 09, 2011
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