Model #GSS22SGMCBS GE Side-by-Side Refrigerator

  • Door Kit
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  • Sealed System & Mother Board
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  • Replacement Parts List
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  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Freezer Shelves
    3 Results
  • Ice Maker & Dispenser
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Shelves
    3 Results
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Error Codes

Error Code:

Condition:

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Question and Answers

Q:

water dispenser stopped working

A:

Having an Refrigerator with water dispenser is a very great investment because you don't have to buy water anymore, so when it starts to have problems it can be very frustrating. While you are waiting on an expert to answer your question, I found a great link in the Manage My Life website on why water dispenser stop working. You can also visit Sears Home Services website to set service with a Sears technician. I attached the links below. Hope this helps!

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Dezeray S -
December 18, 2010
A:

Check the temperature in your refrigerator. If you have some items in the bottom back portion of the refrigerator that are freezing, then the water line or the coiled up water reservoir in the refrigerator could be frozen. In this situation, you will need to defrost the water line inside the refrigerator. Blow a heat gun (or hair dryer) on the water line using a low heat setting.

There is also a chance that the water line that goes through the freezer is door is frozen. If you find no problems with the water line or reservoir in the refrigerator, I recommend that you shut off the water supply and then disconnect the water line at the bottom of the freezer door. Use a shallow pan to catch water that will from the water line when it is disconnected. With that water line disconnected and the end of the supply line in the shallow pan, press the lever to dispense water and see if water flows from the water line at the bottom of the freezer door. If it does, then your problem is likely limited to a frozen water line that goes through the freezer door to the dispenser. Defrosting that line will fix this problem. If the line freezes up again, you will likely need to have a service technician repair this problem. Here is a link for the Sears Service website: Sears Home Services .

Since you are hearing the buzz of the dispenser water valve and the ice maker is still working, you could have a bad water valve assembly (part WR57X10032) if the water line is not frozen. If you want to fix this type of problem yourself, you can try replacing that component. There is a chance that you have a wiring failure or other problem that is preventing the water valve from opening properly or getting the proper voltage.

You can order parts from the Sears PartsDirect website if needed.

Be sure that you unplug the refrigerator and shut off the water supply before accessing internal components.

If you need more help, reply with additional details and we will assist you further.

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Lyle W -
Sears Technician
December 20, 2010
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Q:

What part do I need, to fix my refrigerator?

A:

When the refrigerator section stops cooling but the freezer is still ok, it's caused because of poor air flow. This can happen if the return air vent gets restricted, heavy frosting on the back wall in the freezer, a defective sensor or board and most commonly the air damper not opening. A good way to check for a return air vent restriction is, to feel the air flow out of the diffuser and while checking the air flow, open the freezer door. If the air flow increases, it indicates the return air is restricted. This can be caused if something is placed directly in front of it or it can be iced up. An iced up vent is caused, by air leaking into the cabinet. Another check to see if the damper is working is as follows:

  1. Unplug the unit
  2. Set both controls on 5
  3. Reconnect power
Now immediately watch the damper, to see if it opens. If it does open, then the sensors will need to be checked. If it doesn't open, the damper will need to be checked. A technician will be required to make these checks. If you need more assistance, please resubmit your question, with additional details.

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Scott D -
Sears Technician
February 05, 2010

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