Model #GSS20IEMBWW GE Side-by-Side Refrigerator

  • Door Kit
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  • Sealed System & Mother Board
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  • Replacement Parts List
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  • Freezer Door
    3 Results
  • Fresh Food Door
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  • Freezer Section
    3 Results
  • Freezer Shelves
    3 Results
  • Ice Maker & Dispenser
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Shelves
    3 Results
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Question and Answers

Q:

My GE fridge-model GSS20IEMBWW stopped cooling. Freezer reaches only 50 degrees. Light and fan is working. Frost is in the back of the freezer. Any suggestions?

A:

I'm sorry to hear that you are having some difficulties with your refrigerator. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you.

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Barbara H. -
December 31, 2011
A:

Thank you for your question. I understand your concern about the freezer getting warm. If there is a thick frost accumulation on the back wall, it will indicate a problem with the defrost system. A thick frost build up will cause warm temperatures. Checking the defrost system in this unit can be difficult and a technician may be needed. First, I recommend defrosting this manually and then allowing it to run to verify that it will freeze ok when the frost is gone. To defrost it manually, turn the unit off for 24 hours and leave the freezer door open. This should allow sufficient time for the frost behind the panel to thaw out also. If it still won't freeze, then it will lead to a sealed system problem. If it freezes ok but starts to build up with frost again, the defrost system will need to be checked. If you have a meter and feel confident that you can safely make some voltage and resistance checks, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
January 04, 2012
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Q:

Why does the freezer keep frosting up since the door was left open?

A:

If it continues frosting up, the problem could be with the defrost system. If the frost does not build up and get thick and the temperature only gets slightly above zero, the problem could be with the air diffuser, and not a defrost problem. However, if you unplug it, to let it defrost and it starts working again, then it will be a defrost problem. In this case, it could be a faulty control board, heater or sensor. If you need more assistance, you can resubmit your question with more details.

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Scott D -
Sears Technician
August 28, 2009

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