Model #GSQ9364HQ0 WHIRLPOOL Residential Washers

  • Top And Cabinet
    3 Results
  • Controls And Rear Panel
    3 Results
  • Agitator, Basket And Tub
    3 Results
  • Brake, Clutch, Gearcase, Motor And Pump
    3 Results
  • Machine Base
    3 Results
  • Wiring Harness
    3 Results
  • Brake And Drive Tube
    3 Results
  • Gearcase
    3 Results
  • Water System
    3 Results
  • Miscellaneous
    3 Results
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Error Codes

Error Code:

Condition:

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Question and Answers

Q:

WHIRLPOOL GOLD ULTIMATE CARE 2 HEAVY DUTY/SUPER CAPACITY WASHER; WON'T SPIN OR AGITATE. GSQ9364HQ0

A:

Thank you for choosing SearsPartsDirect.com and being a valued member.  I can certainly understand how frustrating it can be when your washer will not spin or agitate.

 
285753A is the motor coupling that breaks and stops the spinning and agitation.



Example 2-piece agitator assembly

First step is to remove 2 screws from the console front. There should be one on each side and they will be under the plastic end cap covers that will pop off. Then the console will flip back on hinges.
 
Then you will see two large clips that you will need to pop out with a screwdriver. They attach the cabinet to the rear panel. You will also need to unplug the lid switch wires that are in the cabinet top. Then the whole cabinet should come off revealing the rest of the washer.
 
 The pump unclips but don't remove the hoses or you will get water. Then there should be two screws that hold the motor retainers in place remove those and unplug the motor. Pop off the motor retainers and the motor should come off revealing the motor coupler. part #285753A.

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You can also visit searpartsdirect.com for parts, diagrams, and repair information.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for your question. Have a great day.

SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others. 

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Natasha12 -
Sears Technician
August 04, 2015
Q:

Repair Manual For Whirlpool Washer gsq9364hq0

A:

Replacing some parts can be difficult and some are easy. Either way replacing a part requires some assistance. Below I attached some links that may help you understand how this procedure is done. I hope this helps!

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Jackie S -
April 28, 2011
A:

Thank you for your question.

I am sorry you are having a problem with your washer. I have included a set of illustrated instructions (See below). These should step you through the process of replacing the motor coupler. Please unplug the washer before performing any service on the washer.

I have found a video that will give you more confidence in replacing the motor coupler. Please click here to watch the video.

Here is a link to order any parts you need. Sears Parts Direct .

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
April 29, 2011
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