Model #GSH25SGPCSS GE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Freezer Shelves
    3 Results
  • Ice Maker & Dispenser
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Shelves
    3 Results
  • Sealed System & Mother Board
    3 Results
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Error Codes

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Condition:

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Question and Answers

Q:

Refrigerator/Freezer won't cool to temperature.

A:

I understand that your refrigerator and your freezer are not cooling. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!

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Alina -
May 18, 2013
A:

Thank you for your question. I'm sorry you are having the cooling problem with the refrigerator. First, it will need to be determined if the compressor is cycling off or if it's running continuously. If it is cycling off, this could be a problem with the main board or the sensor. The board would be more likely, these sensors very rarely fail. If the compressor is running continuously, check to see if there is a heavy frost accumulation on the back wall in the freezer. If this is taking place and if the fan motor is running, it would indicate a problem with the defrost system. If there is no frost accumulation, then it could be a problem with the sealed system. A technician would be required to make this type of check. I hope this will help you. If you would like more assistance, reply to this thread and I will assist you further.

 

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services.  

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Scott D -
Sears Technician
May 20, 2013
A:

Thanks for the tips Scott. There was heavy frost on the back of the freezer wall with the fan running, so there was something wrong with the defrost system. I defrosted the freezer coils and replaced the defrost thermostat. The refrigerator and freezer went down to temperature and ran normal for about a week. But now the same circumstances have returned. It is still having defrosting problems with the coils filled with accumulated ice. The fan is still running. What would be the next step for repair?

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Kentanna -
June 01, 2013
A:

Kentanna, the most likely problem will be with the control board. To check this, you will need to gain access to the board, which is located behind the cabinet. First, disconnect the power. When you have access, to the board, look for the blue and brown wires on terminals J - 8 and J - 11. Remove these wires and connect them together. Make sure they don't touch anything and reconnect the power. If the heating element works now, the board # WR55X10552 will need to be replaced. If the element does not work, the element # WR51X10055 will need to be replaced. I hope this will help you.

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Scott D -
Sears Technician
June 03, 2013
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Q:

GE refirgerator not cold

A:

A refrigerator is one of the most important household appliances, that is what keeps your fruits and just any foods nice and fresh. While I was searching for an answer to your question here on Manage My Life I noticed that many other people had asked a similar question with posted answers from experts. I have attached the link below if you are interested in viewing the website while waiting on your response from an expert. Hope this helps, good luck!

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Alina F. -
August 12, 2010
A:

If both the board and damper assembly were replaced and there was no change in the temperature, it would lead to a faulty sensor. The resistance of the sensor will need to be checked, to determine for sure, if it's defective. To check the sensor will require a meter and access to the main board. Disconnect power to the unit and remove the cover to the board. Check the temperature in the refrigerator, by placing a thermometer in a container of liquid. Now remove the J1 connector on the board and check the blue/white wire that was on pin 5 and yellow/white that was on pin 2 (see wire diagram). Measure the resistance according to the temperature chart attached. For example at 41 degrees F the resistance should be 12.7 K ohms. If it's within 5% the sensor is ok but if not, the sensor will need to be replaced. If you would like more assistance, additional details will be needed.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
August 12, 2010
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Q:

Why is my GE ice maker model #gsh25sgpcss not dispensing the ice but the water will still dispense?

A:

Why is my GE ice maker model #gsh25sgpcss not dispensing the ice but the water will still dispense?

For the ice maker not dispensing ice, it sounds like the auger motor is not functioning. If you are comfortable you would need to check the voltage to the auger motor with a ohm meter when you push for ice. It should be getting 120 volts to the auger motor. If it is not, then it's possible you may need to replace the motor. You also may have a failed control board, but I would start with the auger motor first.

As for the water not dispensing any water, you may have a bad water inlet valve. You should also check the water fill tube to see if it is frozen shut.

I highly recommend calling for service so a technician can properly diagnose and repair your ice maker.

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Tammy S -
Sears Technician
January 21, 2010

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