Model #GS6SHAXLB02 WHIRLPOOL Side-by-Side Refrigerator

  • Cabinet/literature
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  • Refrigerator Liner
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  • Refrigerator Shelf
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  • Freezer Liner
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  • Motor And Ice Container
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  • Refrigerator Door
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  • Freezer Door
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  • Dispenser Front
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  • Air Flow
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  • Control
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  • Unit
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  • Ice Maker/optional
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Error Codes

Error Code:

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Question and Answers

Q:

ice maker not filling up with water

A:

Ice is very important to beverages especailly with the drinks hot so pop in a couple of ice cubes and you have a nice cold drink. While you are waiting on an expert to answer your question, a suggestion I have is to add model number to this thread so you can get a better answer from the experts!

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Dezeray S -
January 26, 2011
A:

I know it's frustrating when the icemaker stops working. Unfortunately, without a model number, I will not be able to provide any specific information, such as parts. This type of icemaker can stop working for a few reasons. Some are listed below:

  • The icemaker itself can fail
  • The water valve may not open
  • The optic boards can fail
  • The fill tube can freeze up
  • Freezer temperature not cold enough (should be 0 � 5 degrees)
The blinking led light can be flashing a code that will indicate the problem. If it flashes 2 times pauses and continues this while the door is open, it�s normal. Now disconnect power to the refrigerator. To check this icemaker, slide it out, so the front cover can be removed, to access some test terminals. There is a clip located on the back right corner of the icemaker that will need to be removed, to slide the icemaker out. There will be a screw at the bottom of the clip holding it. I�m sending a picture with instructions to remove this clip. With the clip removed, slide the icemaker out and remove the front cover. You will now see the test terminals, which are marked (see picture). Now remove the 3 screws holding the receiver board on the right side and disconnect the harness from the board. Place a jumper between the black and black/white wires (see picture). Now use a second jumper and place it between the L � V terminals on the module. Reconnect the power and with both jumpers in place, water should now flow to the icemaker (be prepared to catch water from the fill tube). If water does flow, the icemaker will need to be replaced. If no water flows but you can hear a humming noise, the water valve will need to be replaced. If nothing at all happens, some voltage checks will need to be made. I hope this will help you. For more assistance, a complete model and serial number will be needed and any additional details will be helpful.

If you do not feel confident repairing this problem or doing any voltage checks yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services . If you need more assistance additional details will be helpful.

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
January 26, 2011
A:

The refrigerator is a Whirlpool side by side, model number GS6SHAXLB02. The ice maker had ice in it, but would not shove the ice out . So I used hot water to melt the ice enough so that I could remove it. But that was a week ago, and it does not refill. So I contacted Sears and was told that it might be the water line feeding the ice tray was frozen shut, So I took the line off the back, and found that I could blow through it fine, and air was coming out at the ice maker. Next I pulled out the double solenoid valve in the back, and put 120VAC on each coil, blowing thorough the valve to see if both siders closed and opened as it should. I was then told that there is a temperature sensor switch in the ice maker that had to be at the right temperature to allow the 120VAC through to the ice maker. What appears to be a black sensor is attached to the side of the ice maker tray, and the freezer is definitely cold enough, but I may not be able to replace just the thermocouple, and might have to buy the whole ice maker unit for 160 bucks. But before I spend the money I would like to be sure that is the problem. So I am trying to figure out how this darn thing works. I tried to get a schematic, but can't seem to find one. Using common sense I want to start with why the water doesn't come in. The dual section solenoid valve on the back seems to have one side for the water dispenser, and the other side for the ice maker. But where is the switch that sends the 120VAC to that solenoid? I think the way the ice maker works, is that when the temperature of the heat sensitive switch, (thermocouple) is low enough it starts the motor that rotates the ice out of the tray. When that is done, maybe there is a switch on the ice tray rotating shaft that sends 120VAC to the solenoid valve to refill it. And then I imagine there could be another switch on the shaft that turns off the water. But I am not sure. In the old days there was a timer to handle it all, but I can't find a timer.

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dennis -
November 30, 2011
A:

Dennis, you have made some nice checks. If water did come out of the fill tube when you applied 120 volts to the valve, then it indicates the valve is ok. You are correct about how this icemaker works. It has a thermostat inside of it that senses the mold temperature and starts the icemaker into a cycle. If the temperature in the freezer does not get below 12 degrees, the icemaker mold may not get cold enough for the icemaker thermostat to close and cycle the icemaker. When the icemaker cycles, it will send voltage to the water valve for a few seconds, to fill the mold. From the information listed, if the freezer temperature is ok, this appears to be a defective icemaker # 2198678. You can also follow the information listed above to check this icemaker. I hope this will help you. If you would like more assistance, I will be glad to assist you further.

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Scott D -
Sears Technician
December 01, 2011
A:

Thanks for the help. Your info pretty much establishes that the problem is in the ice maker, and more than likely the temperature sensor. Since I have a masters degree in electrical engineering, I'll probably take the temperature sensor out, check it out, and if it is faulty, buy one from Mouser, Digikey, or another supplier and put it in. It is a lot cheaper to pay a couple bucks for a switch, than a couple hundred bucks for a whole ice maker. I would still love to be able to find a schematic for this frig, because I am sure there will be other problems in the future. It's not like the old days when you can buy an appliance and use it for 30 years, and since many appliances really haven't changed that much, so many things going bad is obviously intentional to encourage you to spend more money. That is also probably why it seems so hard to get a schematic :) Thanks again for the help.

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dennis -
December 01, 2011
A:

Actually, I just realized that I can probably cut out the temperature sensor and put in a toggle switch, to see if there could be other problems, now that I understand how the ice maker works.

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dennis -
December 01, 2011
A:

Dennis, I'm attaching the wiring diagram for your refrigerator. I hope this will help you. Thank you for using Manage My Life.

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Scott D -
Sears Technician
December 02, 2011
A:

I am having the same problem with a Kenmore model # 25351692100. The filter also self-ejects from the housing. My husband tried to defrost the fill tube but that didn't seem to work.

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Lisa -
July 23, 2012
A:

Lisa, I suspect the tube you're referring to that is freezing, is the icemaker fill tube. If this is the case, the water valve # 241734301 will need to be replaced. I hope this will help you. If you would like more assistance, please write in to the Manage My Life site. This thread could get very confusing with 2 completely different models.

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Scott D -
Sears Technician
July 24, 2012
A:

Above you say after the recommended test. "Reconnect the power and with both jumpers in place, water should now flow to the icemaker (be prepared to catch water from the fill tube). If water does flow, the icemaker will need to be replaced." So if I run the test and water flows then the ice maker is bad and needs to be replaced? I have looked for replacement ice makers. I find all kinds of replacement parts for ice makers but no replacement complete units. I have a Kitchen aid Model KSRS25IHBL02. I have replaced the control board. The red light was not coming on. I then ran the test you recommended above and water flowed so what exactly part do I need to replace?

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Joel -
December 22, 2012
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Q:

Whirlpool side by side refrigerator #GS6SHAXLB02: The initial symtom was the ice maker would not harvast ice, and still does not. I took the ice out

A:

I'm sorry to hear that you are having some difficulties with your ice maker, water not filling can be a hassle and keep you from getting some ice cubes. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assistance for you.

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Joseph P. -
November 30, 2011
A:

Thank you for your question. I know it's disappointing when the icemaker stops working. The information you have received from Joseph is correct. Also try squeezing the black fill tube at the icemaker entrance, to see if it's frozen. If you cannot squeeze it, the tube will be frozen and creating this problem. It can be thawed with a hair dryer but be careful not to get it too hot. The replacement icemaker for this unit is # 2198678 and if the water valve has failed, the valve is # 4389177. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
December 02, 2011
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