Model #GS5SHAXNQ00 WHIRLPOOL Side-by-Side Refrigerator

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Question and Answers

Q:

Where is the Ballast located on refrigerator Model GS5SHAXNQ00 GS5SHAXNQ00

A:

Thank you for your inquiry on your Whirlpool Refrigerator, Model: GS5SHAXNQ00. From reviewing the details on your model, there appears to be no ballast in the refrigerator, I would say the humming is not the compressor. Can you tell where the humming is coming from? The compressor is in the very bottom of the refrigerator and if it hums and shuts off the unit would start to show signs of not maintaining the cool in the refrigerator first, and the freezer second. It could be a fan motor. If you see ice forming on the rear wall of the freezer, the problem could be the defrost heater is incorrectly defrosting the evaporator coil and the fan blade is being locked down with the ice from the coil. 

Safety Warning: Before beginning the repair, disconnect the direct power supply to the refrigerator to prevent the risk of injury or any electrical shock.

If you don’t feel comfortable or confident in this repair, then you can have it repaired at home by a sears technician. I have the included a link to the website: Sears Home Services or call 1-800-469-4663.

 

I hope this answered your question. Thank you for contacting SearsPartsDirect.com, and have yourself a wonderful day. 

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Gerry 93 -
Sears Technician
June 03, 2015
Q:

Whirlpool Refrigerator

A:

Thank you for choosing ManageMyLife.com. I understand how frustrating it can be when the ice maker does not function properly. Make sure that the water tubes are not clogged and that the filter has been replaced in the past 6 months to a year. An old filter will clog your tubes and prevent water from passing to the ice maker. Try to manual cycle the ice maker by following the instructions on the image below. If the ice maker cycles completely when you put water in, the water valve/solenoid may have to be replaced. If it does not, your ice maker will have to be replaced.I have included instructions below on how to test the valve if you have a multimeter and are comfortable with using it.
SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

1. Pull your Whirlpool refrigerator out from the wall until you have adequate room to work behind it. Unplug the refrigerator. Remove the screws that hold the bottom back panel to the refrigerator. These screws may be 1/4 inch or 5/16 inch. Set the panel to the side.

2. Look for the water solenoid in the bottom right corner. It will have one or two water lines coming from the top of it, and one water line coming into the bottom. Remove the 5/16-inch screw that holds the solenoid into the refrigerator. Unscrew the water line which goes up through the back of the refrigerator to the icemaker. Unplug the two-wire plug that corresponds with the icemaker water line. The solenoid is now ready to test.

3. Make a hot test-cord from any 110-volt electrical cord. Use crimping/skinning pliers to cut the end of the cord, and skin the two wires back. Attach two alligator clips to the wire ends.

4. Clamp the two alligator clips onto the two bare terminals on the water solenoid. Place a bowl on the ground beneath the solenoid; orient the solenoid so that the top is pointing into the bowl. Plug the hot-test cord into an outlet, but be careful--the current will be flowing into the solenoid through the alligator clips. Don't touch the clips or the terminals on the solenoid. If the solenoid shoots water into the bowl, it is good. If no water comes out, replace the solenoid.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services
I have included a link to our PartsDirect page where you can purchase the part you may need to complete your repair. Just click the blue link below to be taken to the page.
Dual Valve Assembly for Whirlpool Refrigerator Model # GS5SHAXNQ00
If you would like more assistance, reply to this thread  and I will be glad to assist you further. Thanks for using ManageMyLife.com.

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Lokelani -
Sears Technician
August 18, 2013

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