Model #GS5SHAXNB00 WHIRLPOOL Side-by-Side Refrigerator

  • Cabinet Parts
    3 Results
  • Refrigerator Liner Parts
    3 Results
  • Refrigerator Shelf Parts
    3 Results
  • Freezer Liner Parts
    3 Results
  • Motor And Ice Container Parts
    3 Results
  • Refrigerator Door Parts
    3 Results
  • Freezer Door Parts
    3 Results
  • Dispenser Front Parts
    3 Results
  • Air Flow Parts
    3 Results
  • Control Parts
    3 Results
  • Unit Parts
    3 Results
  • Icemaker Parts, Optional Parts
    3 Results
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Question and Answers

Q:

Please wait for a Sears Parts Direct agent to respond. This chat may be monitored or recorded for quality assurance purposes. Your average wait is 2 seconds. Th

A:

Finding the right parts can be difficult but becomes much easier with the schematics and parts list at Sears Parts Direct. I attached the link for your model that the previous representative was helping locate. If you click on the image needed,then scroll over you can see the exploded view with numbered parts which correspond to the parts list on the same page. Hopefully this will help you identify the part needed. I attached the link below. Hope this helps!

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Barbara H. -
February 25, 2011
A:

I apologize for the inconvenience it seems you have been put through.

The relay for the lamps is not an available part. As you stated, the relay is a part of the electronic control board. Sears only sells the control board complete.

You might find a relay at an electronic supply store such as Radio Shack.

The part number of the electronic control board (which is located in the compressor compartment) is W10135090. The price is $83.20. You can order this board at [www.partsdirect.com?sid=MMLxexpertxmerch].

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Jimmy K -
Sears Technician
February 26, 2011
A:

I have a F31 coming up on my gas range. Please tell me what this means?

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Anonymous -
June 24, 2013
A:

I am looking for a replacement part for my 917272140 craftsman rider

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Anonymous -
October 07, 2013
A:

I am looking for a the bagger attachment http://c.searspartsdirect.com/lis_png/PLDM/10061435-00001.png

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Anonymous -
October 07, 2013
A:

I am looking for the lower half og the flue from the mower deck to the bagger. Looks like parts 18 and 20

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Anonymous -
October 07, 2013
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Q:

Ice Maker Issue

A:

When an ice maker gives you so much trouble it can be a frustrating trying to diagnose. I researched your question and was able to find a link that may help you with your ice maker. I have also attached a link to the Sears Home Services website in case your wanting to schedule for service. I hope all goes well.

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Jackie S -
March 29, 2012
A:

Thank you for your question. I'm sorry you have had this problem with your icemaker. The icemaker in this model can stop working for a few reasons. Some are listed below:

  • The icemaker itself can fail
  • The water valve may not open
  • The optic boards can fail
  • The fill tube can freeze up
  • Freezer temperature not cold enough (should be 0 � 5 degrees)
The blinking led light can be flashing a code that will indicate the problem. If it flashes 2 times pauses and continues this while the door is open, it will be normal and if it stays on continuous, when the flapper door on the left side is held in, it indicates the boards are ok. I�m attaching a chart for the led indicator. When checking this icemaker, tape the little flapper door shut and disconnect power to the refrigerator. To check this icemaker, slide it out, so the front cover can be removed, to access some test terminals. There is a clip located on the back right corner of the icemaker that will need to be removed, to slide the icemaker out. There will be a screw at the bottom of the clip holding it. I�m sending a picture with instructions to remove this clip. With the clip removed, slide the icemaker out and remove the front cover. You will now see the test terminals, which are marked (see picture). Now remove the 3 screws holding the receiver board on the right side pull the board out and disconnect the harness from the board. Place a jumper between the black and black/white wires (see picture). Now use a second jumper and place it between the L � V terminals on the module. Reconnect the power and with both jumpers in place, water should now flow to the icemaker (be prepared to catch water from the fill tube). If water does flow, the icemaker # 2198597 will need to be replaced. If no water flows but you can hear a humming noise, the water valve # W10408179 will need to be replaced. If nothing at all happens, some voltage checks will need to be made. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

If you do not feel confident repairing this problem or doing any voltage checks yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services . If you need more assistance additional details will be helpful.

Safety Notice: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
March 30, 2012
A:

WARNING.....before you have SEARS to your home for repair/service you might want to reconsider after reading my post. BE AWARE OF FLAT RATE FEES! My ice maker on my Kenmore Refrig./Freezer stopped producing ice. I phoned for service and was explained about the $65.OO fee "just to come out" to diagnose the problem, which I was ok with. Upon arrival the service tech had it diagnosed in under 5 min. , which turned out to be the Module. I was given a price for a new vs rebuilt, which was alarming to say the least! $158.87 for a REBUILT module. I then asked the fee for installation....alarming as well. $217.75 (this included the tax AND the 65.00 service fee). I quickly did the math and realized it was $152.75 to install. At this point I asked the tech how long the job was going to take for this amount of money.....he LAUGHED and never appropriately answered my question and ultimately was my fault for not pursuing for the correct answer !!! After authorizing the job to be done, the tech went to his van for the part.....had the broken Module out and the "rebuilt" one installed in LESS than 10 MINUTES!!!! Total time involved, including diagnosis was UNDER 15 min. for a total bill of $376.62. With all said...we were grossly overcharged for services and after calling and emailing many different contacts, we were reimbursed for the $65.00 service fee and were explained about their "FLAT RATE FEE"...based on the JOB...NOT THE TIME!!!LOL Charging $152.75 for 10 minutes....SHAME ON YOU SEARS. We will never purchase another SEARS product again and others should think twice before utilizing their services. Your best bet....call a local repair service!

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Lisa Ramos -
April 04, 2012
A:

Hello Lisa Ramos. Thanks for that heads up on the current service pricing. Sears recently changed their flat rate pricing policies. They used to charge $130 for a trip and the labor to fix the problem. The current pricing structure for labor begins with a diagnostic trip of $65 to $75 in most areas. That initial trip fee can vary based on the geographic region and the type of appliance being repaired. For that initial trip fee, the appliance will be diagnosed and you will receive an estimate for the repair that includes parts and labor. The labor fee is not based on the time that the repair will take. It is based on the job that will be performed. I apologize for the Sears Technician laughing about the amount of time that the repair would take. That was inappropriate. I agree that you should be careful when scheduling service by Sears or any other service provider. If you are confident in your ability to perform minor repairs, I recommend that you visit our Manage My Life website and try to get some troubleshooting/repair advice before calling a technician. We always try to help you fix an appliance problem yourself when possible. We have a good success rate with most ice maker problems. There are times when a service technician is necessary. I am sad to hear that you will no longer be our customer. I hope that one day we can turn that situation around. If you ever need more help with an appliance, please allow us to help you through this website. We are always standing by to assist you. By the way, we will help you with any appliance, even if you did not buy it at Sears. Thanks.

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Scott D -
Sears Technician
April 05, 2012
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