Model #GD5NVAXSA00 WHIRLPOOL Side-by-Side Refrigerator

  • Cabinet Parts
    3 Results
  • Refrigerator Liner Parts
    3 Results
  • Refrigerator Shelf Parts
    3 Results
  • Freezer Liner Parts
    3 Results
  • Motor And Ice Container Parts
    3 Results
  • Refrigerator Door Parts
    3 Results
  • Freezer Door Parts
    3 Results
  • Dispenser Front Parts
    3 Results
  • Air Flow Parts
    3 Results
  • Control Parts
    3 Results
  • Unit Parts
    3 Results
  • Icemaker Parts, Optional Parts (not Included)
    3 Results
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Question and Answers

Q:

Whirlpool Gold Side-By-SIde Refrigerator GD5NVAXSA00 Ice Dispenser not working

A:

I know that it can be very inconvenient for you not to have your ice dispenser working properly. While you are waiting for an expert to respond, I have attached a helpful link below that may provide information to assist you with your question.

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Yadira B -
November 15, 2012
A:

Thank you for submitting your question. If the auger motor will not rotate the ice out to dispense, then the issue will be with the auger motor coupling. If the auger motor is running but no ice is coming out, the couplings could have broken. These are part numbers 2220457 and 2220458. You can order the coupling from our Sears Parts Direct web site. These couplings attach to the drive shaft and the crusher. The couplings are key numbers 16 and 25. I recommend replacing both of them. To remove the upper coupling (key #16), remove the bottom screw. Make sure the rest of the assembly stays in place. To replace the lower coupling (key #25), remove the cover (key #24) to access the coupling. For visual assistance, here's a video on this repair. I hope this information helps. Please reply back to this thread if you require further assistance with this repair. If you do not feel comfortable performing test or repairing this problem yourself, I recommend scheduling for service. You can schedule for service online with our Sears Home Services team. Thank you for using Manage My Life.

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Tykara -
Sears Technician
November 16, 2012
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