Model #ET8GTKXKQ00 WHIRLPOOL Top-Mount Refrigerator

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Question and Answers

Q:

Why wont my Whirlpool refrigerator stay cold?

A:

Having a properly working refrigerator is important. I found some information for you that I am hoping will help you until your expert answers your question. I am adding the link below to help you with your question while you wait for your expert response. It may take 24-48 hours. I do hope that everything works out on the refrigerator.

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Marc -
October 26, 2012
A:

Thanks you for the question about your Whirlpool refrigerator not cooling properly.
Based on your description of the unit cutting on and off can suggest some things to check. When the unit goes off and you say warms up but the compressor does not come on, does the fan in freezer come on and are you hearing the compressor attempting to come on. Or does nothing come on, no freezer fan, no sound from compressor.
If the fan comes on and the compressor does not, I would guess that the compressor has overheated and the overload needs to cool down before it will allow the compressor to start. Check that the condensing coil in back has good air flow and is clean.
If nothing at all comes on, fan or compressor, then I would suspect that the cold control is not operating correctly and needs to be replaced.
Should you determine the overload is open( if overload is open the compressor would make no attempt to start but freezer fan would be running)you can get a replacement start kit that includes the overload Here is a link; Overload start kit
I hope this helps you determine the exact problem. should you need additional assistance please reply with more details and I will be happy to respond.

Thanks Ron H.

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Ron H -
Sears Technician
October 26, 2012
A:

Hi Ron- Thank you for your quick reply! The fan in the freezer does come on but the compressor does not, nor does it sound like it is attempting too. When i plugged it in after attempting to let the coils defrost, I left it plugged in and on overnight, it cooled down, and then stopped overnight. I left it plugged in until the next morning. When I woke up the light and fan were on but the compressor was not. The ice in the freezer had completely melted indicating that the compressor had been off for several hours. I unplugged it for an hour, plugged it back in and the compressor come on normally cooling the fridge again. When I got home that evening, the fridge was warm again but the fan was running, the compressor was not. Does this help anymore? I really appreciate your help!

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Aaron D. -
October 26, 2012
A:

Hi Aaron; the issue you have described does sound like the start relay and overload is malfunctioning. Use the link I provided, if you want to replace it. (you can always check voltage to the red and white wire at the compressor it should have 120 volts) there could also be a loose connection. _always disconnect power supply before servicing appliance and when testing live voltage wear proper safety equipment_ Let me know what you find. Ron H.

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Ron H -
Sears Technician
October 26, 2012
A:

Hi Ron. I wanted to provide you with an update. I ordered the part that you suggested above about a week ago. I installed the parts a few days ago and my fridge is working beautifully! It cycles on and off as it should and maintains the selected temperature. I believe it is safe to say that it is fixed and you were right! Thank you so much for all of your help and expertise! I truely appreciate it!

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Aaron D. -
November 02, 2012
A:

Hi Aaron thats great news, Way to go, nice work fixing your refrigerator. If you ever need additional assistance just let me know. Ron H.

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Ron H -
Sears Technician
November 05, 2012
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