Model #ET22DQLDW01 WHIRLPOOL Top-Mount Refrigerator

  • Cabinet
    3 Results
  • Liner
    3 Results
  • Compartment Separator
    3 Results
  • Freezer Door
    3 Results
  • Shelf
    3 Results
  • Unit
    3 Results
  • Refrigerator Door
    3 Results
  • Motor And Ice Container
    3 Results
  • Dispenser Front
    3 Results
  • Icemaker
    3 Results
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Question and Answers

Q:

My 1996 whirlpool refrigerator is not cooling or freezing properly

A:

So your freezer got down to 12 degrees in 6 hours? It's a little slow but has it gotten colder since? You may need refrigerant. I have provided a link below that will discuss Freon and other possibilities in further detail. Keep in mind that you will be hearing from an expert on the matter within the next two business days. Until then, have a pleasant afternoon.

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Henry -
October 19, 2012
A:

I'm sorry - it cooled down pretty quickly after being unplugged 2 hours. It got to 12 degrees in a couple hours or so. The refrigerator got to 52. In unplugged it at 7 a..m. and it is now 4 p.m.

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linda -
October 19, 2012
A:

Thank you for your question. I know it's frustrating when the refrigerator stops cooling. Based on the information listed, if the freezer will not pull down below 12 degrees and if the compressor is running all the time, it would lead to a sealed system problem or the compressor may not be pumping properly. These are checks a technician will need to make. Now, before calling for service, make sure the light in the freezer is turning off, when the door is closed and also make sure the door is closing and sealing good. One other possibility will be if the icemaker heater stays on. You can determine this by feeling around under the icemaker to see if there is any heat coming from under it. Be very careful not to touch the heater itself because it gets very hot. In this case the icemaker would need to be replaced. This is rare but I have come across this situation before. I hope this will help you. If you would like more assistance, reply to this thread and I will assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
October 20, 2012
A:

The light in the freezer does turn off when door is closed and the door is closing and sealing good. I couldn't feel any heat around or under the icemaker; however, the area between the freezer and refrigerator (with doors open) is very warm to the touch pretty well along all 32" from side to side. This is directly above the controls for the refrigerator and freezer.My icemaker was beginning to show signs of needing replaced, but it was still making plenty of ice (sometimes making a few hollow cubes); we are big iced tea drinkers. We usually need to replace the icemaker every 2-3 years, the last time being 5-10-10 at which time we also replaced the icemaker solenoid. Of course, the icemaker is not making ice now since it is not getting cold enough in the freezer. We had completely emptied all the ice when we left for a few days and when we got back there was no ice. That is when we got suspicious and noticed the ref was not very cold and some vegetables in the freezer were slightly defrosted. Fortunately we have a 2nd ref in our sunroom. I don't hear the compressor running all the time, in fact I'm not sure I hear it. I do hear the fan (I took the cardboard cover off the backside of the refrigerator and can see & hear it running). I unplugged the ref at 8 last night and replugged it this morning at 8. The freezer is 19 and the ref is probably around 50. Thank you for your response, and thank you in advance for any more information you can suggest. Linda

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linda -
October 20, 2012
A:

Linda, based on this latest information, I'm sorry to say, it does appear to be a sealed system problem. A technician will need to make this check and repair. You can call 1-800-469-4663 to schedule a tech to come out. This can be an expensive repair and it may be more worthwhile to replace the unit. I hope this helps you.

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Scott D -
Sears Technician
October 22, 2012
A:

I had a local repairman out this morning - $45.00. (He's a man that picks up broken appliances, repairs them, and sells them.) He knew immediately what the problem was. (I should have unplugged the appliance and left the doors open for 24 + hours as advised by someone on yahoo.) He took the back panel off the interior of the freezer and discovered the defrost fan was not blowing - there was something stuck in it (he thinks it was piece of ice)! (Hopefully that won't happen again.) So, far now everything is working great!!! Thank you

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linda -
October 22, 2012
A:

Linda, I'm glad you found the problem. However, if there was enough frost for it to stop cooling and if the fan motor is running, there may be a problem with the defrost system. Keep a close watch on it now for a few days and if the back wall starts to accumulate a thick frost build up and the fridge section starts to warm up, it will have a defrost problem. If this does not take place, it should be ok. Thank you for using Manage My Life.

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Scott D -
Sears Technician
October 22, 2012
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