Model #ET1CHMXKB03 WHIRLPOOL Top-Mount Refrigerator

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Question and Answers

Q:

I have a whirlpool refrigerator Model # ET1CHMXKB03. Two days ago the refrigerator wasn't cooling, now it's cooling but our freezer isn't freezing.

A:

Having your appliance not working correctly can be concerning. While you are waiting on an expert to answer your question, I was searching in the Manage My Life website and found some great links. I have provided them below. Hope this helps!

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Dezeray S -
March 14, 2011
A:

I'm sorry you are having this problem. You have received some good information. There is a kit that will help keep the drain from freezing. It's a Heat Probe Kit # 819043 that is available at SearsPartsDirect . It's simple to install and will come with instructions.

If the freezer is not freezing now, first check to see if the evaporator coils have a full frost pattern. The back panel will need to be removed to see the evaporator. Be sure to disconnect power to the unit first. The evaporator should have a frost pattern from top to bottom. If this is not happening, it would indicate a problem in the seal system. It could be a restriction, a low charge or the compressor may not be pumping properly. A technician will be required to make these checks. I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
March 15, 2011
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Q:

Does this manual also cover model # ET1CHMXKB02? I can't find it when searching this site?

A:

The manual for this model is not available. However, the owner's manual # 2225411 for model ET1CHMXKB03 is available. This manual should be very close to the manual for your model. It's available at SearsPartsDirect . If you need more assistance, please resubmit your question, with additional details.

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Scott D -
Sears Technician
May 17, 2010

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