Model #ET19RKXGW02 WHIRLPOOL Top-Mount Refrigerator

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water runs down to floor of refrigerator ET19RKXGW02 Whirlpool Refrigerator


Thank You for choosing Sears and being a valued member. It is unfortunate to hear that you are having issues with your refrigerator and I do understand your frustration. Glad to help out. I'm looking at your model number et19rkxgw02 and the drain tube being clog with ice or debris is a common issue for refrigerators. You do from time to time have to clear it out. To clean the drain, remove everything out of the freezer so the back panel can be removed. With the panel out, you can use a hair dryer to remove the ice, just be careful not to get it too hot. With the ice removed under the evaporator, you will be able to see the drain hole. Hot water will be needed to clear the drain hole. Keep working the hot water into the hole and wiping the excess water. This can take quite a while, depending on how deep the ice is. This will need to be done until you get a good water flow down to the bottom drain pan. With the drain system clear, water should stop leaking in the refrigerator. If the drain constantly freezes up after this you can purchase a heating probe for the drain. The heat probe transfers some heat from the heating element to the drain, which will help prevent it from icing up. The heat probe kit is part number 819043. The kit will come with installation instructions. I trust this information will help you.


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SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact Sears for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Sherman_G_Wallace -
Sears Technician
November 04, 2014

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