Model #ED5LHAXMQ10 WHIRLPOOL Side-by-Side Refrigerator

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Question and Answers

Q:

Freezer keeps running but refrigerator side won't come on at all--not getting cold

A:

I can understand your concern over the issue that you are having with the refrigerator. I was able to locate some general information for you. I hope that it provides just enough information to guide you on what can be the problem. My other suggestion would be is to place the model number of your unit so that way the expert can answer your question more specifically, just add it to this thread.

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celene -
December 10, 2010
A:

The problem is that there is not even a fan kicking on on the refrigerator side. The model number is ED5LHAXMQ10...freezer is perfect, but the fridge is not doing anything.

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Angela -
December 10, 2010
A:

Thank you for you question.

I am sorry you are having problems with your refrigerator. By what you have stated I suspect there is a defrost problem with the refrigerator. The fan located in the freezer does all of the cooling for the refrigerator side. I have provided you with an image below showing the air flow of the refrigerator and the location of the only fan that circulates air inside of the freezer and refrigerator. If the evaporator in the freezer is frosted over, the air can not circulate into the refrigerator. I recommend checking the back bottom half of the freezer. If it has frost on it there is a defrost problem. A faulty timer, heat, of bi-metal thermostat, can cause this type of problem.

If the back wall is not frosted up and the fan is, running the problem could be the air damper in the refrigerator. The damper controls the air circulation into the refrigerator. If it is stuck closed the refrigerator will start to warm up.

I hope this is helpful.

Please let me know if you need further assistance by replying below with a complete model number and more details.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
December 12, 2010
A:

Thank you for you question.

I am sorry you are having problems with your refrigerator. By what you have stated I suspect there is a defrost problem with the refrigerator. The fan located in the freezer does all of the cooling for the refrigerator side. I have provided you with an image below showing the air flow of the refrigerator and the location of the only fan that circulates air inside of the freezer and refrigerator. If the evaporator in the freezer is frosted over, the air can not circulate into the refrigerator. I recommend checking the back bottom half of the freezer. If it has frost on it there is a defrost problem. A faulty timer, heat, of bi-metal thermostat, can cause this type of problem.

If the back wall is not frosted up and the fan is, running the problem could be the air damper in the refrigerator. The damper controls the air circulation into the refrigerator. If it is stuck closed the refrigerator will start to warm up.

I hope this is helpful.

Please let me know if you need further assistance by replying below with a complete model number and more details.

Thank you for using Manage my life.

Mark T.

Read More
Mark T -
Sears Technician
December 12, 2010
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