Model #ED5GHEXNB00 WHIRLPOOL Side-by-Side Refrigerator

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Question and Answers

Q:

Why won't Whirlpool ice maker call for water?

A:

I understand how it could be frustrating when it comes to having issue with the ice maker in your refrigerator. I have taken the time to research on the website and have located similar information towards your issue. While you are waiting for a detailed reply from an expert I have attached the links below. Hope this helps!

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Priscilla V -
March 22, 2012
A:

The ice maker has to wait for the freezer to come back up to temperature in order to work again. I suspect the frozen water line you are referring to, is the ice maker fill tube. If this is the case, to correct this problem, the water valve will need to be replaced. The reason the fill tube is frozen is because the water valve is not closing all the way. Water is seeping through creating this problem. You didn't provide a model number so I'm unable to provide you with part or repair information for your unit. For further assistance please reply back to this thread with the complete model number.

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Tykara -
Sears Technician
March 24, 2012
A:

Thanks for the reply. The model number is ED5GHEXNB00. Thanks again for any further advice.

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John -
March 24, 2012
A:

You water inlet valve is part number W10408179 priced at $65.09. Provided in the link below is a repair video on how to replace a water valve. The part number in this video is different but the repair is the same. I hope this assists you and please let me know if I can assist further.

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Tykara -
Sears Technician
March 24, 2012
A:

Ok. I bought the part and put it in. I'll watch it over the next few days to see how it performs. Just for my knowledge as I'm watching it: is normal to have a speck or two of ice in the water trough, or should it be perfectly clear? I never paid attention to it when it was working normally. Thanks so much for all your help.

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John -
March 27, 2012
A:

A little of ice in the water trough is okay as long as its not too much. Let us know how it works out.

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Tykara -
Sears Technician
March 28, 2012
A:

WARNING.....before you have SEARS to your home for repair/service you might want to reconsider after reading my post. BE AWARE OF FLAT RATE FEES! My ice maker on my Kenmore Refrig./Freezer stopped producing ice. I phoned for service and was explained about the $65.OO fee "just to come out" to diagnose the problem, which I was ok with. Upon arrival the service tech had it diagnosed in under 5 min. , which turned out to be the Module. I was given a price for a new vs rebuilt, which was alarming to say the least! $158.87 for a REBUILT module. I then asked the fee for installation....alarming as well. $217.75 (this included the tax AND the 65.00 service fee). I quickly did the math and realized it was $152.75 to install. At this point I asked the tech how long the job was going to take for this amount of money.....he LAUGHED and never appropriately answered my question and ultimately was my fault for not pursuing for the correct answer !!! After authorizing the job to be done, the tech went to his van for the part.....had the broken Module out and the "rebuilt" one installed in LESS than 10 MINUTES!!!! Total time involved, including diagnosis was UNDER 15 min. for a total bill of $376.62. With all said...we were grossly overcharged for services and after calling and emailing many different contacts, we were reimbursed for the $65.00 service fee and were explained about their "FLAT RATE FEE"...based on the JOB...NOT THE TIME!!!LOL Charging $152.75 for 10 minutes....SHAME ON YOU SEARS. We will never purchase another SEARS product again and others should think twice before utilizing their services. Your best bet....call a local repair service!

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Lisa Ramos -
April 04, 2012
A:

Lisa Ramos: A customer support representative has made multiple attempts to contact you at the email address you used to register for this site. We would very much like to resolve your complaint about your experience. Please let us know if there is a better way to get in touch with you.

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Lindsay S -
Sears Technician
April 11, 2012
A:

LINDSAY: Ironically I did not receive ONE email from a SEARS representative regarding this complaint asking to resolve this matter. I did however, receive several emails asking if "my question had been answered" and I replied to "survey" questions asking "how the service was on this site" and again explained my disappointment. I also responded to a survey call after my Service appt. and explained to them how disappointed I was. I find it puzzling that you responded saying a customer support representative has made multiple attempts. I believe I have made MULTIPLE attempts, but SEARS did not seem interested in a resolution, even after I explained to them of my intent to post my experience on this site. I would be happy to speak to you regarding this dispute. If you look up my acct. under LISA RAMOS, you should have my contact numbers and in fact, this info should have been available to you if I was NOT responding to your emails!!!! If you can not locate this info, the claim number is #5898187. Hope to hear from you soon.

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Lisa Ramos -
April 11, 2012
A:

Today is April 14th...still have not heard a word from a Customer Service Representative and my email is working just fine!!! LOL SEARS.....who are you trying to fool? Your comment above was made as an attempt to pursue customers that you have tried to reach me. This is NOT the case.........

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Lisa Ramos -
April 14, 2012
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