Model #ED20TKXDN01 WHIRLPOOL Side-by-Side Refrigerator

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  • Freezer Liner
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Troubleshooting

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Question and Answers

Q:

How do I replace Whirlpool ED20TKXDN01 Side By Side Refrigerator/Freezer cold control (thermostat)?

A:

I understand how important it is to change the thermostat on your refrigerator properly. While you are waiting for an expert answer, I did manage to find a link that will provide you with more information about your problem. I hope my link is useful.

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Joseph P. -
September 15, 2010
A:

The information you have already received, will not pertain to your refrigerator. With the unit unplugged, first pull the control knobs loose from the control housing. Now using a small screwdriver snap the escutcheon (# 25 in picture) off. Now remove the screws holding the control housing and lower it down. With the cover down you will see the thermostat and how it’s mounted. The sensor will run along the wall. Remove the cover (# 26 in second picture) and you will see the sensor from the thermostat and how it connects to the diffuser (# 24). I hope this helps you. If you would like more assistance, additional details will be helpful.

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Scott D -
Sears Technician
September 16, 2010
A:

Hi, Thank you very much for your help, Joseph P.--I really, really appreciate it!! Unfortunately, I don't think that your link quite applies to my problem. I greatly appreciate the fact that you took the time to try to help me, though!!! :-) Could somebody please add images of the cold control (thermostat) replacement section of Whirlpool's manual, "Whirlpool Refrigerator or Freezer Do-It-Yourself Repair Manual" (ideally, from the 2000 edition)?

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Anonymous -
September 16, 2010
A:

Please review the information that I have just posted. I hope this will help you.

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Scott D -
Sears Technician
September 16, 2010
A:

Hi, Thank you very much for your help. I used your instructions and my experience to replace the faulty cold control thermostat yesterday. I sure made some mistakes, but I didn't damage anything. It's a bigger job than I thought it was. I saw that the cold control thermostat's sensing tubing snaked around the front of the air diffuser--the tubing had been press-fit into the front of the diffuser. I wish that I'd paid super close attention to how that original tubing was bent--I'm not 100% positive that I bent the new tubing exactly right. I did figure out that I needed to remove the white insulating sheath (thin tube) and put it onto the new thermostat's tubing. I think that that insulation should come with the (overpriced) cold control thermostat. Do you know of any way that I can see a photo of a correctly bent and installed cold control thermostat sensor tubing (for the Whirlpool Side by Side Refrigerator/Freezer, Model ED20TKXDN01--which was bought in February 1997)? Thank you!

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Anonymous -
September 18, 2010
A:

Hi, again, Great news (I think and hope!): Our Whirlpool Side by Side Refrigerator/Freezer (bought brand new from Sears in February 1997) is cycling--apparently properly!! At first, I turned the cold control (thermostat) down to about "1.5". Then, when the fridge cycled properly (I believe), I turned the cold control up to "2". Now, I'm thinking of turning it up to about "2.5". I don't even need "3" (or beyond) anymore!! Tentatively (so far), I think that the problem has been solved!!! I'm not totally happy with my work--I wish that I knew exactly how the factory bent and installed the sensor tubing. Also, I don't think that the other control--the "freezer" control (which opens and closes the air diffuser, I believe)--is quite right now (my fault). It works, but the knob action seems a bit less smooth. Also, I haven't yet figured out how to press the knob all the way back on--the cold control knob went on perfectly. I wish that I could press the knobs on BEFORE remounting.

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Anonymous -
September 18, 2010
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Q:

Whirlpool ED20TKXDN01 refrigerator/freezer no longer cycling properly when Refrigerator Control at normal setting

A:

According to your description, the refrigerator and freezer are cooling properly at this time. You could have had a problem with thermostat (part 2198202) in the control box inside the refrigerator. It sounds like a contact was stuck inside the thermostat so that it would not close to send voltage to the compressor. Once you adjusted the temperature, it appears that this component is working properly at this time. You may be able to continue using the refrigerator without replacing this component if it is still cooling properly. Monitor it for cooling problem. If the refrigerator begins to display the same symptoms, then replacing the thermostat will likely fix your problems. If you replace this component yourself, be sure that you unplug the refrigerator before accessing internal components.

Several other components could cause similar symptoms. A stuck defrost timer or a failed start relay on the compressor could also cause this type of cooling problem.

If you need more help, resubmit your question with additional details (whether fans are running while the compressor is not).

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
June 01, 2010
A:

Hi and thank you for your help! I don't think that the fans run while the compressor is off. I think that everything works as it should--but only when the Refrigerator Control is set to "4" or above. I tested setting the Refrigerator Control back to its normal setting, which is "3" for us. The same problem occurred; i.e., the referigerator would/did not cycle--it would not turn itself on; had I left the Refrigerator Control at its normal setting ("3"), the freezer and the fridge would have eventually gotten warm. So there is a problem, unfortunately. Can you please give me a troubleshooting guide? Should I go ahead and replace the thermostat or should I first check/test the defrost timer and/or the compressor's start relay? I'm good with my hands, but I sure could use a good manual. Can you recommend a manual? Thank you again; I really appreciate your help.

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NewAccelerator -
June 02, 2010
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