Model #DSS25KSRESS GE Side-by-Side Refrigerator

  • Freezer Door
    3 Results
  • Fresh Food Door
    3 Results
  • Freezer Section
    3 Results
  • Evaporator Instructions
    3 Results
  • Freezer Shelves
    3 Results
  • Ice Maker & Dispenser
    3 Results
  • Fresh Food Section
    3 Results
  • Fresh Food Shelves
    3 Results
  • Sealed System & Mother Board
    3 Results
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Question and Answers

Q:

freezer warm, fridge side goes below freezing at same time DSS25KSRESS Ge Refrigerator r series

A:

Thanks for your question- we see that no one from the community responded.  If you still require assistance on this topic, please resubmit your question with any updated information and we will have one of our experts take a look.  Also, we have updated our site to include information regarding common repairs and diagnosis, which can be found here: www.searspartsdirect.com/repair-help.html.  If you are looking for your owner’s manual, it can be found here: http://www.searspartsdirect.com/partsdirect/user-manuals.  Thanks for visiting SearsPartsDirect.com.

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Natasha12 -
Sears Technician
December 05, 2013
Q:

Why does this refrigerator stop cooling?

A:

Based on the description, it sounds like it's not defrosting. If you notice a heavy frost build up on the back wall when it stops cooling and continues to run, it will be a defrost problem. If it cools ok again after you defrost it and the element does come on when you jump the board, it indicates the board # WR55X10942 has failed and will need to be replaced. This board is available at SearsPartsDirect . If you need more assistance, please resubmit your question, with additional details.

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Scott D -
Sears Technician
March 16, 2010
Q:

Why is my GE refrigerator model DSS25KSRESS running without stopping and eventually not cooling properly?

A:

Since you shut down the unit for 24 hours, restarted it and it cooled properly for a few days, your symptoms point to a defrost system problem. It seems like you indicated that you jumped the connections on the control board to turn on the defrost heater but it did not heat. Based on these details, it is likely that you have a failed defrost heater, an open defrost temperature thermostat or a wiring failure in the defrost heater circuit.

Check for excessive frost on the evaporator. It is likely that you will heavy frost based on your symptoms.

I provided the wiring diagram for your refrigerator with the defrost heater circuit traced in blue. I recommend that you unplug the refrigerator and check the continuity through this circuit. You should measure about 21 ohms of resistance through this circuit if it is good. If you do measure this resistance then the likely failure in your defrost system is in the electronic control board. If you find that the defrost heater circuit is "open" (measures Ol -- open load or infinite resistance) then you will need to check the defrost heater and the defrost temperature thermostat. Replacing the failed component or repairing the failed wiring in this circuit should fix your cooling problem in the refrigerator.

I don't recommend that you attempt to "jump" the defrost heater circuit or the compressor from the electronic control board. This procedure can be dangerous. The diagnostic techniques described above should help you safely determine the cause of your failure in the refrigerator.

This information is intended for technicians. Follow electrical safety guidelines when accessing internal components in the refrigerator. Unplug the refrigerator to disconnect electrical power when accessing internal components. Internal metal edges in the refrigerator can be sharp. Protective gloves are recommended. Do not attempt any procedure unless you are completely confident that you can safely execute it.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
March 14, 2010

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