Model #DC25 DYSON, INC Vacuum, Upright

  • Main Body Assy
    3 Results
  • Ball Assy
    3 Results
  • Cyclone Assy
    3 Results
  • Brushbar Assy
    3 Results
  • Accesories
    3 Results
Find part by diagram >

Question and Answers

Q:

dc25 DC25 Dyson, Inc Vacuum

Q:

The ball on my DC25 Vacuum won't roll smoothly and kicks out the filter now after I cleaned out the filters and reinstalled them. Why?

A:

I understand that your vacuum is not rolling smoothly. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question. Have a great day!

Read More
Alina F. -
March 09, 2012
A:

Thank you for your question on the DC25 Dyson vacuum cleaner.

Since the door will not stay locked have you checked to see if the button return spring is still in place?

If the ball is binding on the pivot points would indicate that there is a problem in the ball mounting axis area.

You may have to take it into a Dyson repair service center to get it repaired. These vacuum can be hard for a do it yourselfer to work on.

Please let me know what you find out.

Sam A.

Read More
Sam A -
Sears Technician
March 12, 2012
A:

Alina & Sam ~ I greatly appreciate your taking the time to answer my post and both of you had helpful information. I am going to throw up the white flag and go ahead and take the vacuum into a Dyson repair service Sam. I can't understand why just cleaning the filters would all of a sudden make the ball bind up on me and I can't see anything outwardly wrong with it so I am going to take it in. It's worth it. My Dyson has been a dream up until now. So thank you for responding. You are both very kind. Have a wonderful day!!

Read More
Cindy -
March 12, 2012
A:

Same problem here. It's clear from a quick web search that it is a very common problem with this vac. I just spoke to the customer service department and the rep basically implied that it was my fault for not having cleaned the filter earlier. I explained to her that although the vac was purchased some time ago, it has only been used for a couple of months. We had a housekeeper who comes to clean our house and brings her own vac. The customer service representative chastised me to clean the filters more often- said that she would send me a free new filter just this once. What a catch 22. I obviously will not clean the filters more often since apparently everyone who owns this machine has a problem with the filter after they clean it. But if I have a problem with my machine in the future, they'll tell me the warranty doesn't cover it since I haven't cleaned my filters. Also the filters are impossible to clean. The owner's manual says to let them dry for 24 hours before replacing in vacuum, but not to replace unless they are totally dry. I let my filters dry for 72 hours and they were still damp. I finally had to dry them with a hair drier. What a pain in the neck. Also, the filter popping out of the ball is only the most recent problem, For quite some time, our vacuum won't turn off unless you unplug it. So here I am. I need my vacuum now since our housekeeper is no longer with us. I am waiting 5-7 days for a new filter to come in the mail so that I can drive the vacuum to a repair shop miles from our house and I'm pretty certain based on other online comments that it's never going to work all that well, while my house collects dust. Anyway, I never post anything on websites of this sort, but how frustrating it is to have spent $500 on a vacuum only to be left with so many hassles and problems. I will definitely not go for a Dyson in the future. I figured at least if I shared my story I could save someone else the trouble.

Read More
Emma -
March 13, 2013
A:

I have also had this problem with my DC25. My wife thought it might be a built in "problem" , so you would have to take it to their repair shop. I wondered if taking the filter out of the ball broke some kind of seal between the rubber gasket and where the filter sits in the ball. I looked at the rubber gasket and noticed a small amount of what appeared to be glue. I took tape and pressed it on the rubber gasket in a few places to get the stickiness on the gasket. I replaced the filter and it no longer popped out and the ball and vacuum are working fine.

Read More
Terry -
March 18, 2015
See more answers
Q:

I took the handle off to use the vacuum in "hose mode" and I can't figure out how to get it back to regular vacuum mode.

A:

I am sorry that you are having some difficulties with your vacuum cleaner wand and I will be happy to help. I suggest you add to the thread of this question and include the full model number of your vacuum cleaner so that the expert can provide you with a more detailed answer. I did manage to find a link that will provide you with some good information. I hope this helps while you wait for your expert response.

Read More
Joseph P. -
May 23, 2012
A:

All I see is DC25.

Read More
beth -
May 23, 2012
A:

Here is a link for the owner's manual on that Dyson DC25 vacuum cleaner: Dyson DC25 Owner's Manual . Page 4 of that manual should help you properly reassemble that handle. If you need more help, let us know.

Read More
Lyle W -
Sears Technician
May 25, 2012
See more answers

Top Parts