Model #D-235 SONY Portable Audio

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Question and Answers

Q:

Is it normal for a new dryer to make grinding sound at end of cycle?

A:

I understand how frustrating this can be. While you are waiting on an expert to answer your question, I found a great link to help you with this issue. Hope this helps!

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Dezeray S -
June 01, 2013
A:

Thank you for your question. Intermittent noises like this do cause concern.  This may be the felt seals on the drum are worn down and need replacement.  This may also be a problem with the motor cradle on this model.  Check your serial number.  If it is in the range 4D235xxxxx to 4D250xxxxx, then it should be examined by a technician to see if the motor cradle needs to be replaced. The parts to correct these conditions are not expensive, but it requires tear down of the dryer to repair.  I highly recommend having a technician visit to diagnose and make repairs.  You can schedule a Sears technician at Sears Home Services. If further help is needed, please reply.  Thank you for using Manage My Life.

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Barbara H. -
Sears Technician
June 02, 2013
A:

Well, the repairman installed the new parts, but it did not correct the problem. In fact, it sounds worse. Repairman inspected the entire machine, and he advised he did not know what was causing the problem. He indicated he would need the machine to examine and study in the shop. It is brand new, and I am going to return the washer and dryer and try something else.

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Eugene -
June 15, 2013
A:

Thank you for the reply and information Eugene. It is unfortunate that you had a faulty new product. It does happen, but knowing that does not help much. I think you made the right decision in this case to replace the units. I hope the new ones work for many years trouble free.

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Barbara H. -
Sears Technician
June 15, 2013
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