Model #CTX16CYSFRWH HOTPOINT Top-Mount Refrigerator

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Question and Answers

Q:

freezer never stops running

A:

The Refrigerator is one of the most important appliances in the home by far and a must need. So I am understanding your concern over the issue that is currently happening. I have researched your issue on this website and came across a question that is similar to yours. The expert provides further detailed information that might enlighten you.

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Priscilla V -
April 25, 2011
A:

I'm sorry you are having this problem. You have received some good information from Pvalde. I suspect when you say the control timer was replaced, that you are referring to the defrost timer.

First, I recommend checking the temperature in both sections. The freezer should normally be between 0 - 5 degrees and the fridge between 36 - 40 degrees. To check the temperature in the freezer, place a thermometer between some packages and in the fridge place the thermometer in some liquid (glass of water). Air temperature is not a good check. If the temperature is within these ranges, it indicates the unit is most likely cycling off. If it has to run constantly to maintain these temperatures or if the temperatures are too warm, this could be a seal system problem. A technician will be required to make this type of check and repair. If the temperatures are getting too cold, adjust the thermostat to a warmer setting. If it still runs all the time and is getting too cold, the thermostat # WR9X491 will need to be replaced. I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

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Scott D -
Sears Technician
April 27, 2011
A:

I have an older White Westinghouse upright freezer it suddenly has taken to running all the time never shutting off it does freeze but keeps running and the sides of my freezer are very warm I believe it is a model FU196L. I have shut if off and emptied it because I don't want to burn it up

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Maureen -
June 15, 2011
A:

Maureen: If it's still freezing, it should be ok. It's not unusual for the sides to get warm and sometimes hot. Part of the condenser system is inside the walls. It will not hurt the unit to run and depending on the location it could be normal. By this I mean in a warm area. If the temperature is maintaining zero to 5 degrees, it's ok and means it is cycling off at times. If it's below zero, then you can adjust the control to a warmer setting. If it's above 5 degrees, then it's not cold enough and will be why it's running all the time. In this case, it could be a seal system problem and will require a technician to check it. I hope this will help you. If you would like more assistance, any additional details will be helpful.

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Scott D -
Sears Technician
June 16, 2011
A:

I recently moved it to my dining room after it had been on my breezewzay but it was too hot outside so I brought it inside and I listened carefullly it did not stop running at all this has been a very good energy efficient freezer for 25 years but all of the sudden my electric bill has doubled in the last month and the only change I saw with my meter was when I turned off the freezer. It seems to defrost very fast when I turn it off and it has never done that in the past. I don't want to have to replace a repairable freezer if I can fix it.

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Maureen -
June 16, 2011
A:

If it's defrosting too fast, it could indicate that it's not freezing properly. It may not be maintaining a zero to 5 degree temperature. If this is the case, the most likely problem will be with the sealed system. A technician will be required to make this check and repair. You can also check the door seal if it has any gaps. If it does, a hair dryer can be used to smooth them out. Just be careful not to get it too hot. Also make sure the door is closing properly. If this freezer has a light, make sure it's going out when the door is closed. Another possibility will be if the freezer does not have a sufficient load (food). The food helps hold the temperature down, so it doesn't have to cycle as often. I hope this will help you.

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Scott D -
Sears Technician
June 17, 2011
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