Model #CTX14CYZBLWH GE Top-Mount Refrigerator

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Question and Answers


Fridge and freezer warming up CTX14CYZBLWH


Thank you for choosing I understand how frustrating it can be when the refrigerator does not keep cool. I would first recommend flipping the house breaker off for 5 minutes, unplug the refrigerator, flip the breaker back on and plug the refrigerator in. Wait another 5 minutes for the refrigerator to completely reset before touching any of the controls. When you flip the house breaker, make sure that the fuse is not burnt out. Once the refrigerator is completely reset, set the temperature control to 4. The unit may take up to 24 hours to cool to desired temperature. Frequently opening the doors will extend this time.
I also recommend checking your door gaskets to make sure there are no leaks in the seal. You may test the gasket with the refrigerator plugged in if you choose. Open the door and place a piece of paper or dollar between the gasket and the refrigerator frame. Close the door and pull the paper. If there is resistance from tugging at the paper, there is no leak in that portion of the door. Repeat this process throughout the perimeter of the door. If you find an area where the paper easily pulls out, there is a gap in the gasket and it will need to be replaced.
Check that your compressor is running. You should hear it humming and it should be hot to the touch. If your compressor does not run, I recommend contacting a technician as it may need a freon or overload check. We do not recommend customers to check this themselves due to special equipment needed.
SAFETY NOTICE: Be sure to disconnect power to the appliance before performing any repairs. If you are not comfortable with doing any voltage checks that might be recommended, please contact your local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.
If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services
If you have further questions please let me know. Thanks for using

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Lokelani -
Sears Technician
October 08, 2013

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