Model #970-C40032-00 SEARS / CANADA Residential Washers

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Question and Answers

Q:

loud banging on final spin

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina -
September 29, 2012
A:

jacqueline - Your washer was manufactured by Frigidaire, which is totally owned by Electrolux. The model number you have quoted indicates that it is a machine sold in Canada. Are you located in Canada or close to the Canadian border and a Canadian Sears parts warehouse? From the symptoms you describe I believe your have either failed bearings and/or a fractured spider. The only way to find out exactly what is the same in both instances, the machine has to be stripped down sufficiently to remove the drum assembly and then dismantle that assembly.

The minimum parts required for a repair are items 16 and 22 at the first link below. The prices are US$ and 'they' only ship within the US so it you are resident in Canada you will have to go through Sears Parts Canada and the prices will be different.

Can you, or do you know someone who is reasonably 'handy' at DIY projects who could take the drum assembly out for free or minimal (case of beer) cost?

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biguggy -
September 29, 2012
A:

Would I be able to see any indication of either the bearings or the spider being fractured with just the back off. or would there be any other noises I would hear with either problem. Just tried the machine on delicate & it is a lot quieter. Yes I am in canada.

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jacqueline -
September 29, 2012
A:

jacqueline - Should there be a rusty brown streak down the back of the outer drum, as shown in the pictures below that would indicate a failed spider shaft seal AND bearings. It is unusual for the bearings to have failed and not the seal but it is not unknown. Should the seal have failed will have allowed water into the bearings housing with the subsequent corrosion (rusting) with the consequent seepage of rusty water down the back as shown.

The spider is in almost all inside the outer drum, only the outer end ofhe shaft is visible from outside as shown in the 3rd picture below and even then the bolt securing the pulley to the shaft has to be removed. As you have the back off the machine should the spider be fractured, which is my first guess on your described symptoms, you should be able to move the inner drum relative to the outer drum without corresponding movement of the pulley. This is a little difficult to judge as some movement of the pulley may occur should the bearings have also failed.

'Banging' usually indicates a fractured spider.

'Roaring' or 'like a jet taking off' usually indicates failed bearings.

Sometimes you get both, it does not really matter both repairs are the same.

Can you, or do you know a friend/relative who is DIY 'handy' it could save you a lot of money?

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biguggy -
September 29, 2012
A:

the inside looks completely clean there is no corrosion or rust roaring just the banging of the drum. Everything looks perfect on the inside.

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jacqueline -
September 29, 2012
A:

jacqueline - The spider is the 3 armed piece that connects the inner drum to the pulley. To better verify that the spider does indeed have a fractured arm, which, based on the symptoms you describe, I believe is the most likely cause of your problm would you please try the following. try lifting the inner drum vertically with respect to the outer drum, there should be virtually no movement. Now turn the drum tthrough 90 degrees and repeat the test, do this twice more turning the drum in the same direction each time so that at the end of the testing you will have performed the lift test 4 times during one complete revolution. Approximately equal movement in all 4 positions indicates failed bearings. Considerably more movement in one or two positions indicates a fractured spider.,

As you are in Canada there may be a cheaper alternative than individually renewing all the damaged parts. There is shop manual for this series of washers at the first link below. Could you or a friend/relative remove the entire drum assembly and fit a new, pre-assembled one? Please let me know.

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biguggy -
September 29, 2012
A:

Thanks for the question about your washer that is making a loud noise. This can be a frustrating issue, I will be glad to help with this.
The sound you describe could be the result of several things; the most common would be a broken shock absorber assembly that supports the entire basket. Another component on your washer could be the counter weight system in the front part of the washer and finally there could be the tripod bearing assembly. All these things require parts replacement and tear down to install. My recommendation would be calling for service and have a technician diagnose the exact cause. I will provide a link for service for your convenience. If you need additional help please reply with details.

Thanks Ron H.
: Sears Home Services .

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Ron H -
Sears Technician
October 01, 2012
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