Model #917389020 CRAFTSMAN Walk Behind Lawnmower, Gas

  • Rotary Mower
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Question and Answers

Q:

need to repair pull start 917.389020

A:

Thank you for choosing Sears Parts Direct. I will be more than happy to help with your lawn mower. Upon researching model 917.389020; the starter rewind can be purchased as an assembly ready to be installed. You will need to remove the engine shroud (that the starter is mounted to) from the engine. Then drill out the rivets that hold the starter onto the shroud. The new starter should come with new hardware to mount the starter to the shroud. Once the new starter is mounted you can put the shroud back on the engine and it's ready to run. I have posted a link of the starter to view the link click here.

I trust this information will help you, we appreciate your business thank for choosing Sears.

 

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CarlosZ -
Sears Technician
June 29, 2015
Q:

Gas Lawnmower will not run

A:

The lawn mower will soon be needed much more so I understand the need to fix this now. I was able to locate two similar questions that may help while you wait for the expert. I attached both links below. I hope these help.

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Barbara -
March 17, 2013
A:

Thank you for your question.

  

Usually when the mower starts and stalls, right away it has a dirty carburetor. First, make sure the fuel is no older than 5 weeks old. I would think the fuel is fresh this late in the mowing season.  Next check the air filter. If the air filter is plugged the mower may not run. If the air filter is clean and the fuel is fresh, I recommend cleaning the carburetor.

  

To clean the carburetor you have to remove the spark plug wire and tip the mower on to its side. Make sure the oil fill tube is towards the ground. Then remove the float bowl nut on the bottom of the carburetor. Some fuel will leak out so do this in a well-ventilated area. Remove the float bowl, clean it with carburetor cleaner, and dry it. Do not get carburetor cleaner on the rubber gasket. The cleaner will expand the rubber and renders it useless. Next, put the straw on the spray nozzle of the carburetor cleaner. Spray the cleaner in to the holes where the float bowl nut came from. These are the fuel pick up tubes. Once those are flushed, clean the holes on the float bowl nut. I recommend cleaning the holes with bread tie wire and carburetor cleaner. Then assemble the carburetor.

  

Tip the mower back up right and test the operation. If the engine does the same starting and stalling, I recommend replacing the carburetor.

  

I had a customer send me a link to video he found that shows how to clean the carburetor. The engine is not exactly the same as yours but it will give you a general idea. Here is a link to that video.

 

 I hope this is helpful.  If you need further assistance, please reply with more details and a model number.   Thank you for using Manage my life. Mark T.  

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Mark T -
Sears Technician
March 19, 2013
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Q:

Craftsman Push Lawnmower Won't Run

A:

I know how important it is to have a good working mower in the home so that you can keep the lawn nice and trimmed. I suggest you add to the thread of this question and include the full model number of your mower so that the expert can provide you with a more detailed answer. I was able to find a link with a similar question. I hope this helps while you wait for your expert response.

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Joseph P. -
May 23, 2012
A:

Thank you sir - I neglected to do that: model no. 917-389020 21" multicut

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John -
May 23, 2012
A:

Thank you for your question.

I am sorry you are having a problem with the mower. I will be happy to assist you the mower. This engine has a thermo mechanical choke. This means the choke will not close if the engine is hot. If the mower ran out of gas, it will likely need to be choked to start again. I recommend waiting until the engine cools down. Then try to start the engine. If it will not start, I recommend removing the air filter cover and air filter. Then pour a thimble of fuel into the throat of the carburetor. Now try to start the engine. If the mower starts the problem is fuel related. Usually cleaning the carburetor will cure the problem. I found a video that shows how to clean the carburetor. Click here to watch the video

I hope this is helpful. Please let me know if you need further assistance.

If you do not feel confident repairing this problem yourself, then you can have it repaired by a Sears technician. Here is a link that will provide the nearest drop-off locations: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
May 24, 2012
A:

Great advice - that did the trick. Following the video (i.e. disassembling, cleaning, and reassembling the carburetor) + replacing the sparkplug fixed the problem. Took about an hour and $15.00 and I was good to finish up the lawn. Saved a lot of money doing the work myself. Thanks again.

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John -
May 24, 2012
A:

I am glad to hear you got the mower going. Please keep us in mind, next time you have any problems around the house.

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Mark T -
Sears Technician
May 25, 2012
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