Model #917388860 CRAFTSMAN Walk Behind Lawnmower, Gas

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Question and Answers

Q:

I need to replace gas tank filler cap on Mod. # 917.388860 917.388860

A:

Searspartsdirect.com is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using Searspartsdirect.com!

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Dezeray S -
June 25, 2013
A:

Searspartsdirect.com is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using Searspartsdirect.com!

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Dezeray S -
June 25, 2013
A:

Thank you for contacting SearsPartsDirect.com with your question about the replacement gas cap for your Craftman Lawn Mower. I am so sorry to hear the cap was damaged and the difficulty you have had trying to find the replacement part. I will be happy to help you with this.

I have located the replacement cap and have included the link for you to order it. The part has been substituted by the manufacturer so it may look a little different. It is guaranteed to fit the fuel tank on your model.

Gas Cap for Craftsman Lawn Mower model 917.388860.

While you are working on the mower, I recommend completing an engine tune up. I have included the link for the tune up kit also.

Tune-Up kit for  Craftsman Lawn Mower model 917.388860.

I hope this answers your question. If I can be of any further assistance, please respond to this thread. Thank you for choosing Sears. We appreciate your business.

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Rachel Morgan -
Sears Technician
June 25, 2013
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Q:

Carburetor or primer bulb problem?

A:

Managemylife.com is always a great resource to find the answers to just about anything. I have done some research but was unable to locate a useful information for you to view at this time. An expert will research your question and respond within two business days but usually sooner. Have a great day!

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Alina F. -
July 07, 2012
A:

Replaced the carburetor, $40 for new one, running like a champ.

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Bruce -
July 07, 2012
A:

I see you went ahead and replaced the carburetor on your mower. Sometimes replacing the carburetor is the quickest and most reasonable approach to get the machine back up and running again.

If you have any further questions please stop back by and let us know.

Thank you for using Manage My Life!

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Wade_B -
Sears Technician
July 08, 2012
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Q:

grass bag I purchased is to small for my model of lawnmower

A:

I am sorry that you are having some difficulties installing a part on your mower. I did some research and I was able to find a link in where you can enter the model number of your mower and a parts list diagram will pop up to guide you with your project. I hope this helps while you wait for your expert response.

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Joseph P. -
April 24, 2012
A:

Thank you for your question on the ordered bagger parts too small for your mower.

You are right in that you have the correct part numbers for the bagger and bagger frame for your mower.

I would look for the part numbers on the packaging to see if you actually received those part numbers.

It is possible that there was either a parts picking error or a stocking bin error. It also is possible that the vendor has packed the wrong size parts in the correct parts bags.

I would contact Sears Parts Direct and with the part order number W225677 tell them the size you received and the size you need so they can do a bin check of the parts.

I apologize that you received the wrong parts for your mower but I think you will be able resolve it by contacting Sears Parts Direct.

I am still researching to find if the numbers in the system are correct. The original numbers for the bag and frame are 188812 Bag and 188813 frame but these numbers sub directly to the numbers you ordered.

I will try to get more answers on Friday the 27th.

Sam A.

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Sam A -
Sears Technician
April 26, 2012
A:

Thanks for getting back to me on my question. I did go back to Sears Direct through email and they checked numbers for me and confirmed I purchased the right parts for my mower and directed me to Chat. I chatted with a rep and he also confirmed the numbers and told me the 13 1/2" bag and frame should fit. He gave me a the link to this website in hopes I could get my answer here. Everything seems to be correct as far as purchase so it must be the way I am trying to mount it on the mower. I just haven't figured out how to stretch 13 1/2" to 15 1/2". There is a pin on either side where I think the bag is suppose go over so I'll try and lengthen them. Thanks again.

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Lyle -
April 26, 2012
A:

Through my inquiries on trying to find out if the smaller bag is correct for my mower and not a mistake brought me to this website somehow and I appreciate you guys trying to help. Your the big guns who are here to help with hard questions. I need to go to Sears now that I have found the bag is suppose to be right and see how they have theirs hanging on the craftsman mower. Thanks again and signing off.

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Lyle -
April 26, 2012
A:

am still researching to find if the numbers in the system are correct. The original numbers for the bag and frame are 188812 Bag and 188813 frame but these numbers sub directly to the numbers you ordered. I will try to get more answers on Friday the 27th. Sam A

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Sam A -
Sears Technician
April 26, 2012
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