Model #917388125 CRAFTSMAN Walk Behind Lawnmower, Gas

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Question and Answers

Q:

WIll not start

A:

Try opening and closing the throttle. Make sure the throttle cable is operating the carburetor. Check for spark. Make sure the ignition system is engaged when you're trying to crank it up. If the throttle cable was operating the carburetor, and you know you're getting spark´┐Ż Let me know.

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Frank White NY -
August 13, 2013
A:

Thanks for contacting manage my life about your mower model 917388125, sorry you are having a problem, I will be glad to assist you with this issue.  I suspect the carburetor needs to be cleaned. Sometimes debris can get into the float bowl and plug the passages up cause the problem you are having.  I have provided you with an image below showing the parts of the carburetor.  To clean the carburetor, tip the mower on its side with the carburetor up. Locate and remove the float bowl nut and the float bowl. Make sure to remove the float blow gasket. It is a large rubber o-ring. As long as you do not get carburetor cleaner on the o-ring, you should be able to reuse it.  Find a bread tie that has the wire in the center. If you take the coating of the bread tie, the wire works well for cleaning the small ports of the bowl nut.  Push the wire into all of the holes you see on the bowl nut and then spray them out with carburetor cleaner. Clean the float bowl with carburetor cleaner to remove any debris. Now attach the straw to the spray nozzle of the carburetor cleaner. Position the straw into the hole the bowl nut threads into and spray to clean the main jet out. Once the jet is cleaned out, carefully tip the mower back up right. Make sure to have paper towels down when doing this because fuel is going to leak. When the mower is tipped, fuel should flow through the needle and seat. Make sure you have a good flow from the carburetor. You are not looking to flood the area with fuel so be ready to tip the mower back on its side. Just tip it long enough to see the fuel flow. _Make sure to do this in a well-ventilated area with no chance of open flame or sparks._  Now you can reassemble the carburetor and clean the spilled fuel. Properly discard the fuel soaked rags before you attempt to start the mower. Check the oil level, prime the engine, and test.  I hope this takes care of the stalling problem.  Thank you for using Manage my life.   Here is a link to order any parts you need. [ Sears Parts Direct.   If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a  Sears technician.  Here is a link for the website:  [Sears Home Services . Ron H.       

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Ron H -
Sears Technician
August 14, 2013
A:

Thanks Ron, I have gotten the parts I need and am going to replace the fuel line and clean out the carburetor this afternoon, I even got a shut off valve to add to it. It isn't stalling, just not starting at all. I am hoping that this does the trick, it should , otherwise it may be something more serious.

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Don -
August 17, 2013
A:

Well that did not work...the carb is clean, new fuel line, changed all the fluids, I have a spark. Same results, it will not turn over...

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Don -
August 17, 2013
A:

Hi Don, sorry you are still having a problem, you say it won't turn over, do you mean you cannot pull the starter line to make the engine turn over (is the engine locked up) Or do you mean it still won't start when you pull the starter rope. If the latter is the case and you are getting a spark the kill switch is ok which leaves the fuel. Try spraying fuel (just a little) into the cylinder, put plug back in and try. If it runs or attempts to run you may have to rebuild the carburetor. (Be sure the shut off valve is in the on position.) Ron H.

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Ron H -
Sears Technician
August 19, 2013
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Q:

attaching cable to craftsman lawnmower

A:

When it comes to attaching parts on your tool owners manuals are the best things to have. While you are waiting on an expert to answer your question, I found your owners manual in the Manage My Life website. Have a nice day!

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Dezeray -
July 14, 2012
A:

Thank you for your question.



I am sorry you are having a problem with the mower. I looked up the engine control cable. You should have received part number 183281. If this is, the cable you got it should be correct. If the cable seems to long I recommend look at which hole you have it in. Often times the handle has two holes close together. If it is in the wrong hole, the cable will not work. If this does not work, I recommend looking on the housing of the cable. The part number should be melted into the plastic. Be sure the number is 183281.



I hope this is helpful. Please feel free to reply below with more details if you need further assistance.

Thank you for using Manage my life.

Mark.

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Mark T -
Sears Technician
July 15, 2012
A:

Thank you for your question.



I am sorry you are having a problem with the mower. I looked up the engine control cable. You should have received part number 183281. If this is, the cable you got it should be correct. If the cable seems to long I recommend look at which hole you have it in. Often times the handle has two holes close together. If it is in the wrong hole, the cable will not work. If this does not work, I recommend looking on the housing of the cable. The part number should be melted into the plastic. Be sure the number is 183281.



I hope this is helpful. Please feel free to reply below with more details if you need further assistance.

Thank you for using Manage my life.

Mark.

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Mark T -
Sears Technician
July 15, 2012
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Q:

can this mower be used without the rear bag?

A:

When making adjustments on a appliance I know how important it is to have detailed instructions to make the project much easier. While you are waiting for an expert answer, I did manage to find a link in where you can enter your model number and the owners manual will pop up in where you can find some good tips to help you with your question. I hope my link is useful.

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Joseph P. -
May 07, 2011
A:

Thank you for your question and choosing Sears to purchase your new mower.

I have looked up the model number you have submitted. This mower is 3 in 1. Which means, you can bag, side discharge, or mulch without changing the blade. If you remove the bag and keep the side door closed, it will mulch. I know the dust that kicks up is nasty. If it has been dry, it is going to kick up more dust. What I do is water the lawn the night before I mow to cut down the dust. This has worked well for me.

Please let me know if you need further assistance on the mower.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
May 09, 2011
A:

What a bunch of baloney! Water the lawn first, Yeah Right! The machine is just badly designed--so I bought a Troy Built mower--and the same thing happened--turns out the rear door and in fact the whole base of the mower was identical with the Craftsman. So I took that one back to the store. Solved the problem with an engine transplant--my old mower's engine was gone, so I just took the new engine off the new unit and put it on the old mower. So I'll put the new mower and the old engine out in the trash. Will they publish this response? One more thing--there should be tech support by phone, this forum and having to wait for an answer really stinks!

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Clay -
May 10, 2011
A:

And I should add that my old mower is a Craftsman 917.388125 with mulching, rear and side doors, it never kicked grass out from the rear door hinge. Also, there were some flower petals on the grass from a dogwood tree, the new Craftsman just blew them out the front between the two wheels (they were too big to come through the rear door hinge I guess)! My old mower, when revived with the new engine, mulched the petals. The 247.38918 is a really poor product, IMO.

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Clay -
May 10, 2011
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