Model #917387620 CRAFTSMAN Walk Behind Lawnmower, Gas

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Question and Answers

Q:

Walk behind mower runs a while then dies 917387620

A:

Thank You for choosing Sears PartsDirect.com and being a valued member. It is unfortunate to hear that you are having issues with your mower and I do understand your frustration. Glad to help out. I'm looking at your model number 917387620 and I recommend checking the engine for spark first. To check for spark remove the spark plug. Then connect the spark plug to the spark plug wire. Now you will need to hold the base of the spark plug to a clean metal surface with insulated pliers. Once you have the spark plug in position have a helper turn the engine over. You should see a blue spark from the spark plug. If you do not have spark, remove the kill wire from the module. Then check for spark again. If there is no spark, the module is defective. The module is item 333 on the diagram. It can also be an issue with the fuel or the compression. The first thing I would do is remove the fuel filter and pour a few teaspoons for fuel into the throat of the carburetor. Then try to start the engine. If the engine starts and stalls the problem is in the fuel supply or carburetor. Usually the carburetor needs to be cleaned because it has been sitting. Once the carburetor is cleaned, fill the tank with fresh fuel and check the operation. If the engine does not try to start with pouring gas into the carburetor the problem could be with compression. To check the compression you need to remove the spark plug. Then tuck the spark plug wire out of the way. Put your finger over the spark plug hole to seal it. The compression should blow past your finger. If it does not the engine has an internal problem. I trust this information will help you.

 

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Sherman_G_Wallace -
Sears Technician
October 31, 2014
Q:

Replacing starter rope...? 917387620 Craftsman Gas, walk behind lawnmower

A:

Thanks for using SearsPartsDirect.com and for being a valued member.

You will need to use a power drill and a 3/16 drill bit to drill out the rivets and replace them when installing the new starter rope with the nuts, washers and bolts. There will be spots to put hardware once the rivets are out. The manufacturer uses rivets for speed of assembly. If you were to buy the rewind starter assembly versus just the rope, the kit would include the hardware, but if you’re just replacing the rope, you will need to purchase the necessary hardware. The rewind starter hex screw is part number 690837, and the hex nut is 690800. They are sold individually, so you will need to adjust the quantity accordingly.

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
October 06, 2014
A:

Or I could remove the gas tank and then remove the entire shroud that the housing is riveted to, which gives me access to the starter coil and install the cord that way. Youtube is great !

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Scott -
October 06, 2014
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Q:

broken rear wheel bushing 917387620 Craftsman Gas, walk behind lawnmower

A:

Thank You for choosing Sears PartsDirect.com. I regret to hear that you are having issues with your mower 
and do understand your frustration. Glad to help out. Im looking at your model number 917387620 and the manufacturer does not list any parts for the wheels and sold as an assembly. If the bushing is damaged the wheel will need to be replaced. I have included a link to our PartsDirect page where you can purchase the part you need to complete your repair. Just click the blue link above to be taken to the page. If you have further questions please resubmit your question for further information.
 
Thank you for choosing Sears PartsDirect.com.

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Sherman_G_Wallace -
Sears Technician
June 16, 2014
Q:

How difficult is it to replace the gas tank? 917387620 Craftsman Gas, walk behind lawnmower

A:

Hello glad to help.  Thank You for choosing Sears PartsDirect.com
 
I am sorry and do understand your frustration when needing to replace the fuel tank.
 
Glad to help out.   Im  looking at your Craftsman Lawnmower model number 917.387620.  I see  you have a Briggs and Stratton engine model number 12H802-2684-B1.

It isn't a hard job, just a little time consuming.   Have to remove the housing cover.   Undo the bolts for the fuel tank.   PUll it off gently and take off the fuel line from underneath.   I have the picture on the link below.

Briggs and Stratton engine fuel tank model 
12H802-2684-B1 


It would be adviseable with spring around the corner to tune it up with a spark plug, air filter, oil, and fuel stabilizer to protect your carburetor and fuel lines.

Tune-up kit for model 12h802-2684-b1

Please "RESUBMIT YOUR QUESTIONS IF THERE IS ANY OTHER PROBLEMS".
 
Thank you for your understanding in this matter and I hope we can help you with your future questions and repairs.  Thank you for choosing Sears and using our SearsPartsDirect.com.
 

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Larry L -
Sears Technician
April 23, 2014
Q:

Gas Leaking Out Carburetor Primer Orfice 917387620 Craftsman Gas, walk behind lawnmower

A:

Thanks for the inquiry and for using SearsPartsDirect.com.
The primer does have a dimple on the front-center of it, but it shouldn't have a puncture hole in the center of the primer, it must have devoloped over time and the puncture may be causing an issue with the vacuum in the fuel flow, which is why you are having to constantly press the primer to keep the engine running. It will need to be replaced. 
I would start there since the primer shouldn't leak, but if it still runs rough afterwards, I would recommend performing a full tune-up and cleaning the carburetor. If you need any engine parts including the tune-up items, I have included a link below that you may click on to be directed to SearsPartsDirect.com to view the engine parts.

Primer Bulb for Model 917387620

Engine Parts for Briggs 12H802-2684-B1

Hope this helps and thanks for using SearsPartsDirect.com.

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Jeff Wallace Sr -
Sears Technician
March 25, 2014
A:

Hey Josh, I was dismayed to see a nice neat hole right in the center of the dimple of the replacement primer when it arrived the other day. PLEASE research this situation more completely and re-diagnose the problem ASAP. Desperate For A Cure

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Doug -
April 01, 2014
A:

Hey Josh, I was dismayed to see a nice neat hole right in the center of the dimple of the replacement primer when it arrived the other day. PLEASE research this situation more completely and re-diagnose the problem ASAP. Desperate For A Cure

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Doug -
April 01, 2014
A:

Thank you for your question and I understand your concern.

Based on your symptom and details, the carburetor bowl float is likely stuck in the down position. This will cause fuel to continuously gravity flow into the carburetor and leak out of the primer bulb and into the cylinder.  You can remove the carburetor float bowl nut located under the float bowl and lower and remove the carburetor bowl. After dropping the float bowl, gently raise and lower the float. If the float is not found stuck in the down position, the carburetor will likely need to be cleaned and rebuilt.
 
I recommend taking the mower in for service if you do not feel confident in removing the carburetor to clean and rebuild.
 


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Joey S -
Sears Technician
April 02, 2014
A:

Thanks Joey. Sure wish that I had been told that earlier, before I ordered a replacement part that I now apparently don't need... That's why I ask the "expert" first--to prevent such unnecessary expense and wasted time. Disgruntled Customer, Doug Lemm

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Doug -
April 04, 2014
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Q:

Gas Leaking Out Carburetor Primer Orfice 917387620 Craftsman Gas, walk behind lawnmower

A:

Thanks for the inquiry and for using SearsPartsDirect.com.
The primer does have a dimple on the front-center of it, but it shouldn't have a puncture hole in the center of the primer, it must have devoloped over time and the puncture may be causing an issue with the vacuum in the fuel flow, which is why you are having to constantly press the primer to keep the engine running. It will need to be replaced. 
I would start there since the primer shouldn't leak, but if it still runs rough afterwards, I would recommend performing a full tune-up and cleaning the carburetor. If you need any engine parts including the tune-up items, I have included a link below that you may click on to be directed to SearsPartsDirect.com to view the engine parts.

Primer Bulb for Model 917387620

Engine Parts for Briggs 12H802-2684-B1

Hope this helps and thanks for using SearsPartsDirect.com.

Read More
Jeff Wallace Sr -
Sears Technician
March 25, 2014
Q:

Gas Leaking Out Carburetor Primer Orfice 917387620 Craftsman Gas, walk behind lawnmower

A:

Thanks for the inquiry and for using SearsPartsDirect.com.
The primer does have a dimple on the front-center of it, but it shouldn't have a puncture hole in the center of the primer, it must have devoloped over time and the puncture may be causing an issue with the vacuum in the fuel flow, which is why you are having to constantly press the primer to keep the engine running. It will need to be replaced. 
I would start there since the primer shouldn't leak, but if it still runs rough afterwards, I would recommend performing a full tune-up and cleaning the carburetor. If you need any engine parts including the tune-up items, I have included a link below that you may click on to be directed to SearsPartsDirect.com to view the engine parts.

Primer Bulb for Model 917387620

Engine Parts for Briggs 12H802-2684-B1

Hope this helps and thanks for using SearsPartsDirect.com.

Read More
Jeff Wallace Sr -
Sears Technician
March 25, 2014
Q:

Gas Leaking Out Carburetor Primer Orfice 917387620 Craftsman Gas, walk behind lawnmower

A:

Thanks for the inquiry and for using SearsPartsDirect.com.
The primer does have a dimple on the front-center of it, but it shouldn't have a puncture hole in the center of the primer, it must have devoloped over time and the puncture may be causing an issue with the vacuum in the fuel flow, which is why you are having to constantly press the primer to keep the engine running. It will need to be replaced. 
I would start there since the primer shouldn't leak, but if it still runs rough afterwards, I would recommend performing a full tune-up and cleaning the carburetor. If you need any engine parts including the tune-up items, I have included a link below that you may click on to be directed to SearsPartsDirect.com to view the engine parts.

Primer Bulb for Model 917387620

Engine Parts for Briggs 12H802-2684-B1

Hope this helps and thanks for using SearsPartsDirect.com.

Read More
Jeff Wallace Sr -
Sears Technician
March 25, 2014
Q:

Are there any upgrades or replacements on wheel part number 181381.

A:

When it comes to upgrades we will like to know about it. While you are waiting on an expert to answer your question, a suggestion I have is to visit Sears Parts Direct website to speak with a Sears associate to find out about upgrades. I have attached the link below. Hope this helps!

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Dezeray S -
June 18, 2011
A:

Thank you for your question.

I can understand wanting to correct the wheel issue on the lawn mower.

The wheels on the mower are usually not the problem.

The problem is the axle mount and if you replace with the new ones it should be better. They would bent and stress fatigue. I agree and that roller bearings in the wheels would be better.

The part numbers for the rear wheel axle mounts are; 180410X004 and 180409X004. They are about $5.00 a piece, and you can order them from: Sears Parts Direct .

I hope this will help.

Thank youf or using Manage My Life.

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Sam A -
Sears Technician
June 20, 2011
A:

I know this thread has be out here a while, but I thought my comments should be linked with. I also have have a model 917.387620 mower. These mowers have 14" rear wheels for mowing in a mixed terrain yard (slopes and bumps). These larger diameter wheels allow more stress to be placed on the wheel METAL axle mounts you suggest replacing. Unfortunately the stress on the METAL axle mounts are more damaging to the NYLON/PLASTIC wheel bushing. The wear on the bushing causes a loose fit between the bushing and axle and results in a wobbly wheel. This wear might fall under the "normal wear" one might expect with a lawn mower, except for the fact that there is NO REPLACEMENT bushing. The only replacement part ot address the issue is the entire rear wheel assembly. PART NUMBER: 181381 "Wheel.14x2.p" for $40 at current prices 3/2013. To me a $40 replacement part forces this out of the "normal wear" category to the major overhaul cagegory. (20% of total cost of mower new). I don't think I'm willing to do this every couple of years. Why isn't a replacement bushing afailable from Sears Parts Direct or my local Sears parts department (which I love BTW). Sorry to abandon my mower, but you gotta do what you gotta do, Joe Rougemont, NC.

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Joe -
March 27, 2013
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Q:

Adjust governor idle on 917.387620 walk-behind mower

A:

Having to work on the mower can be rather challenging. I have done some research on your model on the Manage My Life website and have located the owners manual to your model. While you are waiting for a detailed reply from an expert I have provided the link below. Hope this helps!

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Priscilla V -
May 16, 2012
A:

There are several engine models that have the throttle adjusted by bending a "tang" or linkage. On engines with a "fixed speed", it's quite common to adjust the speed in that manner.

Given the way you've described what's going on with the engine, I don't suspect the problem as being anything to do with the throttle adjustment. Typically when there is a throttle problem it's because something was moved during a repair or with some type of accident (dropping the machine or running into something really hard). What I mean is that the governor does not just (normally) come out of adjustment without some reason for it. The idle speed does not change unless someone changes it or unless there is a problem with the carburetor and/or linkages.

What you describe sounds like a problem with the carburetor. It's very common to have moisture build up in the carburetor due to ethanol being in most gas we buy. Ethanol tends to retain moisture and it will "pool" in the fuel tank and eventually get sucked into the carburetor. Once it's there, it's just a matter of time before the carburetor starts trying to run on the water and it can't. So the engine will start for a second (or a few seconds) and then die.

You can watch the video at the link I've attached below to see how to properly and thoroughly clean your engine's carburetor. If your carburetor does not look exactly like the one in the video, it should be close enough to give you a good understanding of the process.

Thank you for using Manage My Life!

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Wade_B -
Sears Technician
May 18, 2012
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