Model #9119584991 KENMORE Free Standing, Electric

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Question and Answers

Q:

kenmore 30" free standing range model no. 911.9584991 - inoperable oven, heating element shorted out on bottom of oven

A:

I'm sorry about the difficulties you continue to have with your range. I have taken some time to research your question here on the Manage My Life website and I noticed that someone else had asked a similar question with a posted response from an expert. I attached the link below for you to view. I hope the link that I provided is helpful. Have a nice day!

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Yadira B -
December 06, 2012
A:

Thank you for your question and I understand your concern.

When the bake element burnt out and shorted, it most likely took out the bake relay which is part of the electronic oven control. The bake element burning out and shorting is not uncommon to happen when the bake element fails. There is no recall for this happening.

You will most likely have to remove and replace the electronic oven control/clock assembly but the control is NO LONGER AVAILABLE.

The manufacturer no longer sells the part and we can no longer get it from any of our suppliers. There is no substitute for the part available to us and we don't know of any other source for the part.

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Joey S -
Sears Technician
December 07, 2012
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Q:

Would a burnt out oven element cause the display to go dead and is there a display reset?

A:

There is no display reset. There should be two circuit breakers inside your breaker box dedicated for the range so make sure you are resetting both circuit breakers. If the surface burners will heat and glow red then the voltage supply is okay. When the element burnt out and shorted it likely took out the control transformer which is part of the control board and is not a replaceable component. The clock/electronic range control (ERC) will likely need to be replaced. The only way to confirm the (ERC) failure is checking the voltage supply to the (ERC) across terminal "N" and "L1" on the (ERC). NOTE: I do not recommend checking voltage unless you have experience and feel safe and confident in doing so, otherwise I recommend calling a service technician to diagnose and repair your range.

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Joey S -
Sears Technician
March 10, 2010

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