Model #9119563990 KENMORE Free Standing, Electric

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Question and Answers

Q:

oven burns food on the bottom 9919563990

A:

Thank you for contacting SearsPartsDirect.com with your question about your Kenmore Range. I am so sorry it is burning food on the bottom. I will be happy to help you with this.

I would like to ask you to verify the model number for me. You provided the number 9919563990, however, we do not have model numbers that start with 991. I am assuming the correct model number is 9119563990 as a lot of our ranges start with 911. Instructions and testing procedures differ from one model to another. If I have the wrong model number, please do not follow the instructions I have posted below. Instead, repost your question with the correct model number. 

I have included the blue link below for you to review the owner's manual in case you don't have a copy.

I recommend you start by checking the oven temperature with a thermostat. If it is higher than what you are setting it for, you can adjust the temperature of the range following the directions outlined on page 18 of the manual. If this does not resolve the issue, then you should test the element and the temperature probe. You can do that with a multimeter. Be sure to disconnect power to the range before you start to avoid risk of electrical shock. When you are disconnecting wires to test parts be sure that you pull them apart at the connectors - do not pull on the wires themselves. 

A good temperature probe will have a reading of zero resistance on the multimeter. The bake element reading should be in a range of 19 to 115 ohms. Replace any part that fails the test. 

If you would prefer to have the range tested and repaired by a technician, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663. I hope this answers your questions. If you need further assistance, please repost your question with additional details. Thank you for choosing Sears, we appreciate your business. 

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Rachel Morgan -
Sears Technician
April 29, 2014
Q:

I have a Kenmore Stove model 911-9563990 the problem is the oven will not heat up. The top burners heat up and the broiler heats up, but not the oven.

A:

Thank you for your question and I understand your concern.

If you have the stop and stop knobs set correctly for manual operation and you have the selector and oven thermostat set for bake and the bake element is not getting hot, it could have a faulty thermostat, clock/timer, selector switch, lock switch or a faulty bake element.
 
I added an image below of the wiring diagram and the bake circuit so that you can see all the components/switches in the bake circuit that must close in order to complete the path of voltage to the bake element. The bake element needs to have line one (L1) and line two (L2) voltages in order to heat.
 
I added a link to the Use and Care Guide to reference the clock timer stop and start knobs.
 
In order to diagnose the failure will require a voltage meter to step through the bake circuit. You would connect one voltage meter lead to the white neutral terminal on the terminal block where the power cord attaches. The neutral terminal is the center terminal. Place one meter lead on the neutral terminal and leave it there. Then with the other meter lead, you will touch terminal 3 on the selector switch and see if measure 120. If it does, move the meter lead to terminal A on the selector switch and see if measure 120. If it does, continue doing this at each terminal in the bake circuit until it does no measure 120 volts. This would be the faulty component. I strongly suggest calling a service technician to diagnose and repair your range. NOTE: I do not recommend making any voltage measurements unless you have experience and feel safe and confident in doing so; otherwise I strongly suggest calling a service technician to diagnose and repair your range. 
 
If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services.
 
 

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Joey S -
Sears Technician
November 27, 2013