Model #91195589991 KENMORE Free Standing, Electric

  • Backguard
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  • Maintop
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  • Wire Harnesses/wiring Components
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  • Door
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  • Door Lock
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Question and Answers

Q:

electric halogen element trouble

A:

The top element not heating completely can keep your food from cooking evenly and I am sorry for the inconvenience. I did some research and I was able to find a link that will provide you with some good information. The expert will respond within 24 to 48 hours. Thank you for your patience.

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Joseph P. -
December 01, 2012
A:

I provided some troubleshooting information in that link for a previous answer that Joseph P. posted in the above response. Here is a copy of that answer:

Based on your symptoms, it is possible that you have a problem with the dual cooking zone switch. Here is a direct link for the manual on that range: Owner's Manual . Page 12 shows how to use that dual cooking zone switch for the right front surface element. If that larger zone is not working, then that switch could be defective. You could also have a wiring failure. I posted a wiring schematic and a wiring diagram in the image below. You indicated that you checked the wires for problems. If you did not check the wiring on that switch then I recommend that examine that issue (with the range UNPLUGGED). If the large part of that burner is not working when the switch in in the 9" position and the wiring connections are okay, I recommend that you UNPLUG the range and check the continuity through that switch using a volt/ohm meter. You should measure near zero ohms of resistance through that switch when it is in the 9" position. If that switch is "open" (measures OL -- open load or infinite resistance) then it will need to be replaced. You can order that part from this page: Rocker Switch for Kenmore Range Model 911.95589991 . Be sure that you UNPLUG the range before accessing internal components and replacing parts. I hope that this information helps. If you need more assistance, reply with additional details.

If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services .

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Lyle W -
Sears Technician
December 03, 2012
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Q:

Radiant surface element issues.

A:

I know how important it is to have the burner heating properly to evenly distribute the heat. I suggest you add to the thread of this question and include the full model number of your range so that the expert can provide you with a more detailed answer. I am adding a link below to help you with your question while you wait for your expert response.

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Joseph P. -
February 06, 2012
A:

There are 3 potential failures. You could have a bad burner switch (the most likely failure). You could also have a bad element (2nd most likely) or a wiring failure in that circuit. If you reply with a model number for your range, we may be able to provide some troubleshooting or testing information that will help.

If you decide to take a chance and replace the burner switch without further diagnosis, then you can order that part from the Sears PartsDirect website. Be sure that you unplug the range before accessing and replacing parts.

If you want to have a service technician repair this failure, you can schedule service through this link: Sears Home Services .

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Lyle W -
Sears Technician
February 07, 2012
A:

tHE MODEL NUMBER IS 911-95589991, FOR YOUR INFORMATION i INCLUDED IT IN MY INITIAL QUERY. THANKS AND HOPING TO HEAR FROM YOU

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BENJAMIN -
December 01, 2012
A:

Hello Benjamin. I looked at your initial query. Based on your symptoms, it is possible that you have a problem with the dual cooking zone switch. Here is a direct link for the manual on that range: Owner's Manual . Page 12 shows how to use that dual cooking zone switch for the right front surface element. If that larger zone is not working, then that switch could be defective. You could also have a wiring failure. I posted a wiring schematic and a wiring diagram in the image below. You indicated that you checked the wires for problems. If you did not check the wiring on that switch then I recommend that examine that issue (with the range UNPLUGGED). If the large part of that burner is not working when the switch in in the 9" position and the wiring connections are okay, I recommend that you UNPLUG the range and check the continuity through that switch using a volt/ohm meter. You should measure near zero ohms of resistance through that switch when it is in the 9" position. If that switch is "open" (measures OL -- open load or infinite resistance) then it will need to be replaced. You can order that part from this page: Rocker Switch for Kenmore Range Model 911.95589991 . Be sure that you UNPLUG the range before accessing internal components and replacing parts. I hope that this information helps. If you need more assistance, reply with additional details.

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Lyle W -
Sears Technician
December 03, 2012
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Q:

How do I clean the inside of the window on my range?

A:

I know how important it is to have the door the range nice and clean. I did some research and I was able to find a link that will provide you with some good information. I hope this helps with your repairs while you wait for your expert response.

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Joseph P. -
September 29, 2012
A:

Thank you for submitting your question. There is not a step by step procedure available for the disassembly of the oven door. To clean the glass window in the door, you will need to remove the door from the range and place it on a padded protected surface.The image below will assist you in removing the oven door. From here you'll need to remove the surrounding screws and begin taking the door apart layer by layer unit you reach the desired piece that needs to cleaned. Pay close attention to how you're taking the door apart so you can put the door back together in the same manner. When reassembling the door you'll want to make sure everything is lined up and secure. Youtube has great videos on the disassembly for oven doors. I recommend searching the web site for video demonstrations. I hope this information helps. Please reply back to this thread if you require further assistance with this disassembly. Thank you for using Manage My Life.

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Tykara -
Sears Technician
October 01, 2012
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