Model #9119352190 KENMORE Free Standing, Electric

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Question and Answers

Q:

oven doesn't heat to temp selected

A:

A oven is definitely something we depend on and when it begins to malfunction it can be a huge inconvenience. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question.

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Barbara H. -
October 23, 2011
A:

You can unplug the range and check that oven temperature sensor probe using the procedure shown in this video: Oven Sensor Testing . The resistance of that sensor should be around 1100 ohms at room temperature. If that sensor is bad, you can order a new one from the Sears PartsDirect website. The part number that you indicated in your details is correct (WB21X5301). Here is a direct link for that part: Sensor . If the sensor is okay, you will need to remove that clock control board (part WB19X0277) and send it to Core Centric Solutions for repair. The replacement part for that control is no longer available. Here is a link for the Core Centric Solutions company that you can use to contact them: CoreCentricSolutions.com . The control board repair normally costs around $150. Be sure that you unplug the range before accessing internal components.

This information should help you repair this oven failure. If you need more assistance, reply with additional details.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Lyle W -
Sears Technician
October 24, 2011
A:

Thanks Lyle. It tested 1075, so I assume it is good. One thing, the video says set the meter to the lowest setting. If you do that, mine is 200, it will not test anything that is reading over 200. I got my reading by setting it at the next level 2000. I have a Greenlee dm-20. I will be calling PartsDirect.

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Cliff -
October 26, 2011
A:

Your reading of 1075 ohms indicates that the temperature sensor is good. You were correct in moving that range on your volt/ohm meter up so that the 1075 ohms could be detected. It is likely that you have a bad clock control board. I don't think that Sears PartsDirect will have a replacement clock control board. You will probably have to send that control board for repair as described in my above response.

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Lyle W -
Sears Technician
October 26, 2011
A:

I had called them before and the guy indicated it could be taken care of but they would have to come out. So maybe they come get it and send it in. Another site seemed to think they had one but wanted $300.00 for it. PartsDirect was saying $150.00 but I do not know if that included the visit. I will make sure before I tell them to come. Thanks again. Cliff

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Cliff -
October 26, 2011
A:

If you can remove the control board yourself then you should be able to contact Core Centric Solutions and send that control board to them directly yourself. It would cost around $150 for them to repair that control board. If you are not comfortable with removing that control board and sending it in for repair, then you will need to have a service technician come out to your home and remove it then send it off for repair. The labor on that service call will be about $150. The total repair would cost about $300.

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Lyle W -
Sears Technician
October 26, 2011
A:

Ok thanks that was kind of what I was thinking too.

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Cliff -
October 26, 2011
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Q:

Thanks, but the manual doesn't provide the information I need.

A:

Having access to an expert who can give you technical support on an appliance repair is a great feature of managemylife.com. I suggest that you provide your expert with the make and model # by clicking reply below.

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James -
December 11, 2010
A:

The model number is 911.9352190

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steve -
December 11, 2010
A:

Kenmore

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steve -
December 11, 2010
A:

Thank you for your question and I understand your concern. The upper (broil) element should cycle on about 25 percent of the time while in bake. Neither bake nor broil elements will ever be on at the same time, the two elements will alternate operation with the broil element coming on 25 percent of the time. So, if the broil element is not heating then it could have a faulty broil element or control board.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Joey S -
Sears Technician
December 13, 2010
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Q:

I have a Sears Range 911.9352190. Should the top element be energized on the "Bake" setting?

A:

Usually this information can be found in your owners manual. A simple way to locate your owners manual here on Manage My Life is by clicking on one of the top tabs that say "MANUALS" then typing in your model number in the search side box; your owners manual should be there for you to view. I have attached the link below for you to view. I hope the link that I have provided you is helpful.

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Alina F. -
December 11, 2010
A:

Thanks, but the manual doesn't provide the information I need. I have an oven that only gets to about 1/2 to 2/3 the set point temperature. I have tested the temperature probe and it is operating OK. I'm not sure what the problem is at this point. Any ideas? Once again, should the broil element heat at all during a bake setting?

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steve -
December 11, 2010
A:

Thank you for your question and I understand your concern. The upper (broil) element should cycle on about 25 percent of the time while in bake. Neither bake nor broil elements will ever be on at the same time, the two elements will alternate operation with the broil element coming on 25 percent of the time. So, if the broil element is not heating then it could have a faulty broil element or control board.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Read More
Joey S -
Sears Technician
December 13, 2010
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