Model #9013 SHARP Countertop Microwave

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Question and Answers

Q:

Problem with Control Key Pad

A:

I know that it can be very frustrating to have issues with your range. From what you are describing is sounds like the screws holding the board in are loose and need to be retighten. To do this, the first thing to do is disconnect the range from the power source. Remove the cover on the back side of the console. You will see the control board/clock. It is usually held in position with 2-4 screws. If the plastic around the board is broken or if the screws are stripped, you will need to replaced them. If you don't feel comfortable doing this yourself, please click on the link to schedule service: Sears Home Services. Click on "Get Started" and follow the directions, click on the red "NEXT" button to continue. I hope this helps. Please feel free to let me know if you need further assistance. We are always here to help. Thank you for using ManageMyLife.com.

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AnneJ -
Sears Technician
September 08, 2013
Q:

LED control panel getting loose.

A:

Thank you for your question. I understand your concern, please allow me to assist. The control board is secured with a screw in each corner of the control board. Before you start, disconnect the power by unplugging the range or switching off the breaker. Pull the range forward and remove the rear panel. Then, you would remove the four screws and disconnect the few wires connected to a plastic connector plugged into the control. There is also an overlay which sticks over the face of the control board that may also need to be replaced.

I do not believe a part needs to be replaced, just reattached I will provide the part numbers if needed that can be purchased at www.SearsPartsDirect.com

Timer: 316455420                                                             Clock Overlay: 316354402

If you have anymore questions please reply to this post.

Thank you for choosing Manage My Life.

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dtova00 -
Sears Technician
August 16, 2013
Q:

How to clean coil stove burners and one burner heats much slower than others.

A:

A stove is definitely something we depend on and when it begins to malfunction it can be a huge inconvenience. While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question.

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Alina F. -
December 17, 2011
A:

Thank you for your question on the burners having spots on them.

Without the complete model number of the range I can only give general information on the surface burners operation.

The burners are a push in type and if you swap out the right rear for the left front and it still does not heat very well I would say that the switch for the burner needs to be replaced or the plug in contact under the cook top needs replacing.

If you turn the burners on and let them get red they will clean themselves. If they have white spots on them I would surmise that this is water mineral build up from either cleaning or boil over from cooking.

You can scrub the metal surface of the burners with a green 3M scrubby but nothing more abrasive. (DO NOT SUBMERGE THE BURNERS IN WATER).

Pull the burners out and examine the contacts at the ends of the probes to see if they have any arcing or black marks on them. If they do then use a finger nail emery board to clean up the contacts and then put them back into the range.

Please let me know what you find out.

Sam A.

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Sam A -
Sears Technician
December 19, 2011
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