Model #8431 AIRCAP Snowthrower, Gas

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Question and Answers

Q:

Samsung Washer getting E6 error and shutting down was cycle

A:

Sometimes it can be so frustrating when the kind of information we are looking are not available for us to view in the owners manual. A suggestion I have for you while you are waiting on your response from an expert is going onto Sears Home Services and scheduling for a technician to go to your home and help you out with your problem. I have attached the link below for you to view. Hope this helps!

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Alina F. -
September 23, 2010
A:

Although you provided the part number, we need the model number (i.e. WF438 or similar) to interpret that E6 error code. I looked at the technical information for the common Samsung washer models but I did not find information on the E6 error code. With the model number, we can research this issue further. I did see a bE error code on some models that will indicate a motor hall sensor (tachometer) error. This code would make sense taking into account the vibration problem that you are having. If the motor is not able to get up to speed in the spin portion of the cycle due to the vibration, then this code would likely be displayed.

Recheck the error code and reply with the model number for more help with that failure.

The vibration could be caused by the leveling feet not being firmly stabilized on the floor. Press down on the diagonally opposing corners to check this issue. If the washer rocks when pressing down on the opposing corners then the feet will need to be adjusted to eliminate this play. Make sure that the washer is as level as possible when you complete this adjustment.

If the feet are stable then you could have a problem with the rear tub bearing that is causing the vibration. This could also be causing the error code. A service technician will normally need to diagnose and repair this type of problem. Here is a link for the Sears Service website in case you need it: Sears Home Services .

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Lyle W -
Sears Technician
September 24, 2010
A:

HI Lyle thanks for the tip. The PN I provided above is in fact the model number, I verified it on the Samsung site. The "product model name" is P801 and the "product model code" is the p801dwn1/xac. Its interesting you mentioned bE error code, my error code is "Eb" which I may have construed as "E6". How does one troubleshoot the motor hall sensor (tachometer) error? The tub does spin up and get to speed but 1-2 minutes into the spin it throws the error. thanks!

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richman123 -
September 24, 2010
A:

Thanks for the update. I looked at the technical information on the P801 model of washer. It does have the E6 error code which indicates a heater failure. The technical information on this washer is limited. I provided the technical data in the image below. I suspect that you have a control board failure if you are seeing this in the spin portion of the cycle. You can use the information below to check the heater and the wiring in that circuit. Be sure that you unplug the washer before accessing internal components. I do not see the bE error code on this model of washer. I hope that this information helps. If you need more assistance, reply with additional details.

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Lyle W -
Sears Technician
September 24, 2010
A:

I've got the same error E6 on samsung model J8431W/XSA washing machine, can you help?

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Moses -
April 18, 2012
A:

Hello Moses. I could not find information on a Samsung model J8431W/XSA. Can you recheck that model number? Reply with a revised model number and we should be able to help you. Thanks.

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Lyle W -
Sears Technician
April 18, 2012
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