Model #831297820 HEALTH RIDER Treadmill

  • Walking Belt Assembly
    3 Results
  • Console Assembly
    3 Results
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Question and Answers

Q:

Treadmill Repair

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina -
November 08, 2012
A:

Thank you for your question on the treadmill running full speed.

Yes.

A wire could be a broken with in the wire harness circuit to the sensor and is the center wire is broken it will not sense the speed.

Sam A.

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Sam A -
Sears Technician
November 09, 2012
A:

I put a new reed switch on,but it still runs full speed when i turn it on. Any other suggestions? Thanks,Claude

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Claude -
December 11, 2012
A:

Thank you for the update on the treadmill. I will give you a wiring diagram and a flow chart to help with diagnosing the problem. You could first spray some electrical contact cleaner into the speed dial on the console first. Do not put too much in or it will smoke. Just spray enough to clean the contacts and move the dial up and down to scrub the internal contacts. If that does not solve the problem then look down on the motor controller and remove the white wire from the rheostat dial control at the motor controller. When you turn the treadmill on and it still takes off then replace the motor controller. If you have a volt/ohm meter you can check for DC voltage on the motor controller between the red and black and the white and black. Please let me know what you find out. Sam A.

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Sam A -
Sears Technician
December 11, 2012
A:

Your drawings are not like mine. I read my MC-Motor Controller LEDS. My D7 LED which is seed control lights and then goes out. It said there is a problem with the speed pot or pot wire. Where is this. Thanks,Claude

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Claude -
December 11, 2012
A:

The speed pot is the red,white and black wire coming from the console from the speed pot down to the motor controller. Is your model the 831.297820 treadmill? Sam A.

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Sam A -
Sears Technician
December 11, 2012
A:

Yes model 831.297820

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Claude -
December 11, 2012
A:

Another thing I just found out is when I push the increase button my D7 LED comes on, when I push decrease it goes out. Speed stays the same.

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Claude -
December 11, 2012
A:

Thank you for the update. I am sorry that I got the wrong information from our internal archive. I went to the Icon site and pull out the wiring diagram they have and the diagnosis of the treadmill. The instructions are going to be the same as to removing the white wire off the controller board. The diagnostics will also tell you what the LED's mean when lit or not lit. Please let me know what you find to be the problem after using the diagnostics. Sam A.

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Sam A -
Sears Technician
December 12, 2012
A:

It's telling me I have a speed pot problem. I unpluged it and pluged it back in, still the same. I don't see how to spray cleaner on speed pad up and down. Claude

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Claude -
December 12, 2012
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Q:

Healthrider Softstrider LX treadmill, Start/Pause button not working therefore treadmill will not run

A:

I understand getting the treadmill up and running as soon as possible being very important. I did do some research but was not able to find an answer. Your expert will be able to help find an answer. It may take 24-48 hours. To better help your expert, I would like to suggest adding your model number. I do hope everything does work out with the treadmill.

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Marc H -
June 19, 2012
A:

Thank you, Marc. I hope to get it up and running soon too. The model number is: 831.297820

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Melissa -
June 20, 2012
A:

Thanks for adding that model number. I provided the technical information for that treadmill in the images below. There is a chance that you have a problem with that wiring or that switch. The information shown below should help you (or a technician) check that switch and the wiring. Some of the parts for that treadmill are no longer available. Here is a link for the page that has the available parts: Healthrider Softstrider LX 831.297820 Parts . The controller under the hood is still available as a replacement part. The wire harness does not appear to be available. You may be able to have a technician repair the existing wire harness or switch. The console is no longer available. Be sure that you unplug the treadmill before accessing internal components.

I hope that this information helps. If you need more assistance, reply with additional details.

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Lyle W -
Sears Technician
June 21, 2012
A:

Here are 2 more pages.

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Lyle W -
Sears Technician
June 21, 2012
A:

Thank you for getting back to me, Lyle. I have a few questions. First of all, when I check the wiring or the switch, what exactly should I be looking for? (is it loose, broken, etc.). This is my first time repairing exercise equipment so I have no idea what I am looking for. I read through all the papers you sent me but now I am not sure what to do with all of the information. Could you provide me with some steps on how to check the wiring or the switch? Also, I tried looking for the part on the Sears website that you sent me and I could not find it. What is the controller under the hood called? If I need to hire a technician to fix the wire harness, is this something they will easily be able to do or do I run the risk of losing my treadmill? And lastly, if some of the replacement parts are no longer available, I can only assume that it is because the treadmill has been discontinued. Do I run a risk of not being able to repair this treadmill in a few years if I need more parts?

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Melissa -
June 21, 2012
A:

Hello Melissa. I am glad to help you further. There are limited parts available for this treadmill since it is a 1998 model. It is no longer currently produced. The repair parts are normally manufactured for about 10 years after the model is introduced. The parts that are still available should be shown on that link for the Sears PartsDirect page that I sent in the first response. That controller is Key 73 on the Walking Belt Assembly page. It is circled in red on the first image below. To check the wiring, you will need to UNPLUG the treadmill and make sure that all of the wires are connected properly and securely. Check for corrosion on the contacts. To remove that hood cover (Key 52 in the image below), remove the screws on the sides. The second image shows the wiring diagram with some of the essential wires traced in the actual wire colors (gray is used for white wires). I suspect that the blue wire is connected properly since the console lights up. The connection between the motor controller (Key 73) and the drive motor should be checked. To check that switch, you can measure the continuity through the black and blue wires at the console (with the treadmill unplugged) using a volt/ohm meter. A technician may need to make that check. If you have to make that check yourself and need more help, let us know. Eventually, you may need to check the live voltage being supplied to the motor controller. The DC voltage going from the motor controller to the motor (on the A- and A+ terminals -- white and black wires to motor) may also need to be checked. I definitely recommend that you have a technician check that live voltage unless you are completely confident that you can check it yourself. Wear electrical safety gloves and safety goggles if you check that live voltage yourself. You do have a legitimate concern about the availability of parts for this treadmill. Although the motor controller is available, the console and some other key components are not. (continued)

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Lyle W -
Sears Technician
June 21, 2012
A:

Based on the parts availability, you may consider replacing that treadmill instead of repairing it. If you need more help, reply with additional details and we will assist you further.

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Lyle W -
Sears Technician
June 21, 2012
A:

Is there any possible way that I can call you? I just have so many questions that I think it would be better if we spoke, or if you know of someone that I can call.

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Melissa -
June 21, 2012
A:

There is not currently a method for contacting me directly. This thread is the best method for obtaining my personal advice regarding this matter. You can call 1-800-803-6775 to speak with a technician according to my understanding of our current set-up. You can also Tweet your question as shown below. I understand your desire to fix this problem yourself. It is more difficult when you have numerous questions at one time. You may be able to get the help that you need through those other resources. You can refer to this thread (question 305820) in your correspondence. I will be glad to continue to help you through this thread as well. I am glad to answer any and all of your questions.

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Lyle W -
Sears Technician
June 22, 2012
A:

Something that perhaps is important that I just remembered but forgot to include was that about 3 weeks ago, when I pressed on the left side of the "start/pause" oval button, it wouldn't turn on the treadmill like it did before but if I pressed towards the right side, it would turn on & pause. About a week before being unable to turn on the treadmill, I had to press the right side harder than before to turn the treadmill on & pause it. Anyways, I did as you said, I unplugged the treadmill & took off the hood & looked at all the wires. Everything seemed to be fine however I secured a couple wires that were a little loose & that did nothing. You recommended hiring a technician to test the voltage & a few other things on the treadmill. I talked to a friend about hiring a technician here in Costa Rica & it turns out that it could be just as expensive as replacing the controller. So my next question is, if I replace the controller, should that fix the problem? Or could I have a bigger problem on my hands? You said that a technician should check the voltage, but what would that tell me? What I mean by that is, if the voltage check showed that the voltage was okay or that it was not okay, what would my problem be? Which of the two possible results points to needing to replace the motor controller & therefore, what would the other result tell me? I hope all of this makes sense but perhaps I have no idea what I am talking about & the problem is more complicated than I am making it out to be. Basically I just want to know what parts may need to be replaced aside from the motor controller because it may turn out to be cheaper to just replace the parts that possibly need to be replaced rather than hiring a technician to tell me what to replace. I am really scared that my treadmill is done for! I also wanted to mention that my treadmill was used on a outside patio for 5 months, it did not get wet, however it seems that quite a bit of dirt (continued)

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Melissa -
June 25, 2012
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Q:

Display Not Working on Treadmill

A:

I know how important it is to have a good working treadmill in the home so that you can get a good workout . While you are waiting for an expert to respond, I have attached some helpful links below that may provide information to assist you with your question.

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Joseph P. -
January 12, 2012
A:

Thank you for your question.

I am sorry you are having a problem with the treadmill. I will be happy to assist you with the repair of the treadmill. I have posted a diagnostic flow chart below. In order to diagnose the treadmill you will need a voltmeter and know how to safely make live voltage checks. Working with live electrical current can be very hazardous and possibly deadly. Testing voltage output requires working with electrical current. Do not attempt this measurement without the proper tools and safeguards. If you feel confident in checking live voltage follow the flow chart in the image below. The second image contains the wiring diagram. This will aid in finding the location of the wires. Once you have determined the problem you can order the part from our parts website: Sears Parts Direct .

I hope this is helpful. Please let me know if you need further assistance on the treadmill.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
January 15, 2012
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