Model #831297340 PROFORM Treadmill

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Question and Answers

Q:

Pro Form Cross Walk noise in rear roller 831297340

A:

Hello glad to help.  Thank You for choosing Sears PartsDirect.com
 
I am sorry and do understand your frustration when  there is trouble withthe Cross Walk.
 
Glad to help out.   Im  looking at your Pro Form Cross Walk model number 831.297340.

The most common noise for these is either the rear roller or the rear roller encap vibrating.    With a grinding noise is sure sounds most likely then that you just need the rear roller assembly.   It does come with instructions.   I have it on the link below.

Rear roller assembly for model 831.297340

If you have further questions please let me know.
Thanks for choosing Sears PartsDirect.com

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Larry L -
Sears Technician
February 05, 2014
Q:

Treadmill speed

A:

remove the front cover of the treadmill and make sure there is a magnet on the front roller. there is a small magnet on the front rollers drive belt pulley the magnet passes a sensor every time it makes a revolution and the sensor sends the signal to the motor controller to adjust the power sent to the motor to keep the set speed. when the magnet falls out the sensor can't read it and the treadmill will not be able to keep the correct speed. also make sure the sensor has not come loose, it needs to be directly pointing at the magnet. if you could check that yourself and post back you may be able to fix this issue yourself. sending out a tech would be a minimum of 219.00 plus parts. if the motor controller is the issue the cost would probably not be worth a 12 year old treadmill. if there was never any belt replacement or any maintenance done before you may have other issues and the cost would be more than a new treadmill. spending a few hundred dollars now only to find out you need a new belt or something next year would send the cost over a new treadmill. but a magnet or sensor issue you could do and keep the cost low.

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TC -
August 19, 2013
A:

Thank you so much. I will try what you suggest first. I figured that between the visit and the labor, I would do better to buy. Thanks for confirming and for giving me something that I can try on my own. Much appreciated!

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Joan -
August 19, 2013
A:

Thanks for contacting ManageMyLife.com. I understand how frustrating it is having trouble with your treadmills speed. We are here to help. Based on the symptom, I suspect the speed potentiometer is bad. The speed potentiometer is the slide control on the main console. The part number for the potentiometer is 128093. The price of the part is $13.99 plus shipping and handling. We do not have the price a service call and labor. The price of labor is determined by a job code set by the technician. If you schedule service on the link below, that will show the price of a service call. I hope this helps.

To order treadmill parts, please visit SearsPartsDirect.com with the model number.

If you do not feel comfortable repairing this problem yourself or if it is under warranty, then you can have it repaired at your home by a Sears Technician. You may visit SearsHomeServices.com and follow the instructions, then click on the red next now button.

Please feel free to let me know if you need further assistance. We are always here to help.

Thank you for using ManageMyLife.com.
 

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John H -
Sears Technician
August 19, 2013
A:

Thanks John. Really appreciate the feedback I've received here. I will try both suggestions. I'm ordering the part today.

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Joan -
August 19, 2013
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Q:

proform treadmill 831297340 suddenly stops.

A:

It is hard to keep up with exercise when the treadmill is out of operation. I was able to locate a similar question that may help while you wait for the expert to answer. I attached to the link below along with the owner's manual. I hope these links help.

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Barbara -
January 06, 2013
A:

Thanks Barbara. I have looked at those questions but I do not think that the belt is the problem. It has been working great for years then just started playing up. If it was the belt tension then could it turn perfectly for 30 secs then for no reason just stop. Even without anyone on it?

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alan -
January 06, 2013
A:

Thank you for your question.

I am sorry you are having a problem with the treadmill. The most common cause for this is a dry walking belt. When the belt is dry, it causes the motor to work harder. To test the walking belt lubrication, do not turn the treadmill motor on. Set the elevation to the highest level. Stand near the front of the walking belt. Push yourself firmly toward the rear of the treadmill. If the belt is properly lubricated the belt will take you to the rear edge of the treadmill to the floor. If you move and stop, the belt needs lubricating. The part number for the belt lubrication kit is 219168. You can buy it at [ Sears parts direct | Sears Parts Direct . The cost is around $4.00. The application instructions should be in the package, but in case they are not here is how to apply the lubrication. Turn the walking belt until the belt seam is along the top of the front roller. Raise the belt on one side in the center of the walking board front to back as high as you can. Apply � the tube of lubrication to the walking board in a zig zag fashion moving from front to back. Move the belt until the seam comes up on top of the rear roller, lift the belt again, and put the rest of the lubrication on the walking board in the same manner. Turn the treadmill on and walk on the belt for 10-20 minutes. Walk all over the belt to distribute the lubrication evenly on the walking belt and board.

If the belt seems to be fine, the problem could be a motor control or a motor. Both of these parts can be expensive to replace. To be sure, I recommend having a service technician come out and diagnose the problem. you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

Please let me know if you need further assistance on the treadmill.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
January 08, 2013
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