Model #831283520 PROFORM Elliptical

  • Console/frame/wheel/handlebar
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Question and Answers

Q:

Regarding Pro Form Elliptical machine 820 Pro Form Elliptical

A:

Thank you for contacting SearsPartsDirect.com with your question about your Proform Elliptical. I am so sorry it has begun to "clunk". We will be happy to help you with this but will need some additional information to do so. Please resubmit your question with the model number off of the elliptical. It will be on the same label as the serial number. Unfortunately 820 is not a complete model number.

Once we have the model number, we will be happy to research this issue for you. We look forward to your response. Thank you for choosing Sears, we appreciate your business. 

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Rachel Morgan -
Sears Technician
May 05, 2014
A:

Thank you for your reply. The model number on the User's Manual is: 820, but listed elsewhere the complete model number is listed as: 831.283520. I hope this does help. I look forward for your help/suggestions.

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EILEEN -
May 05, 2014
A:

Thank you for your quick response with the complete model number 831.283520. This is the number I needed to review the information on your elliptical. It will help if you can identify where the "clunking" noise is located.

Based on your description of the issue, it sounds like one of the parts that is turned by the belt has a worn section or is broken. That means every time the part rotates to the damaged section it doesn't move smoothly resulting in that "clunk". I recommend you check the belt for wear. Also check the pulley, the pedal discs, crank, crank bearings and stabilizers. 

There are certain parts that should only be serviced by a technician. If you see wear or damage to the pulley, crank, crank arms or bearings or the rear stabilizer, you will need a technician for the repair. To set up service go to www.SearsHomeServices.com or call 1-800-469-4663. 

If the noise is not coming from this section of the elliptical, please respond with more details. I hope this helps. Please let me know if I can assist you further. Thank you again for choosing Sears. 

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Rachel Morgan -
Sears Technician
May 05, 2014
A:

Thank you for your reply and the suggestions. We'll take a look to see if we can tell what area is not working right, and then perhaps call the technician to repair the problem. Thank you,

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EILEEN -
May 05, 2014
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Q:

elliptical resistance 831283520

A:

Thank you for choosing Sears Parts Direct. I can certainly understand how frustrating it can be when the resistance on your elliptical stops working. I did look into the model number you have provided and I have found information that will assist you in testing the unit. Click here for the information. If this does not help then I recommend a technican to diagnose the unit.

 

Thank you for your question. Have a great day.

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Natasha12 -
Sears Technician
November 07, 2013
Q:

I bought a ProForm Elliptical machine back in 2008 or '09 but lost my manual to it.

A:

Manage my life.com is a great place to find the answers to just about anything, especially on appliances. I would suggest that you provide a little more information such as the make and complete model number of your product so your expert will be able to provide you the best possible answer. Just click on reply below where you can provide the additional information. Thank you for choosing Manage My Life!

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Carmen G -
January 02, 2013
A:

Thank you for your question.

I am sorry you are having a problem with finding the model number. The model number tag should be located near the bottom on the metal frame. You might need to tilt the unit onto its side. If you can not find the model number tag please let me know the what the decals say on the side covers or console. IE proform 500 le elliptical

I hope this is helpful. Please let me know if you need further assistance.

Thank you for using Manage my life.

Mark T.

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Mark T -
Sears Technician
January 03, 2013
A:

Thank You. With help I found the numbers needed. Model Number: 831.28352.0; Ser. # R73601480. This is a ProForm Cardiocross Trainer 820. Again, I need the manual to this machine so I can remind myself how to program it.

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Rita M Kemmerer -
January 04, 2013
A:

Thank you for posting the model number. I was able to find the manual for your unit. To load the manual, click on the link below. Once the manual loads you can save a copy to your computer and/or print out a copy. I hope this is helpful. Please let me know if you need further assistance. Mark T.

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Mark T -
Sears Technician
January 06, 2013
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