Model #79631512210 KENMORE ELITE Residential Washers

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Question and Answers

Q:

uE error code 79631512210 Kenmore Elite Washer

A:

Thank you for choosing Sears Parts Direct. I can certainly understand how frustrating it can be when getting an error code on your Washer display. I did look into the model number you have provided and I have found information that will assist you. 

The UE code indicates that the control detects an unbalanced load in the washer that cannot be redistributed. Press the START/PAUSE button and try to redistribute the load. Here are some problems that can cause this error code:

Washing loads that are too small.

The washer is not level or not stable. Make sure that the washer is leveled properly front to back and side to side. Press down on opposing corners to make sure that all 4 feet are firmly on the floor. Adjust the leveling legs if necessary.

Laundry can sometimes gather to one side. Redistributing the load manually can resolve this issue.

Some items like rugs or mixed loads may not be able to be distributed properly.

Try running the washer without any items added and see if it will spin properly. If not, you could have a problem with the control board or the hall sensor on the motor that detects motor speed. I recommend that you have a service technician diagnose and repair this type of problem.

Thank you for your question. Have a great day. 

 

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Natasha12 -
Sears Technician
January 14, 2014
A:

This is completely unacceptable. If you cannot wash a small load without having it take more than an hour to do so, then this washer should not have even been made. I purchased this washer along with an entire house full of appliances just over a year ago, and if I knew I would have this trouble with no help from Kenmore, I would have bought another brand. 4 out of 5 load in this washer will delay because of the UE warning. You try to rdistribute the loads and sometimes it takes 5 or six times. A washing machine is supposed to wsh the clothes that are put into it. You should not have to make 5 trips to the basement to redistribute the loads manually. When I run the washer without clothes, there is no warning. The washer is level and stable and was set up by the Sears deliverymen. I have read that there may be some different springs or sensors for this washer, but no one has contacted me with any updates

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Ross -
February 06, 2015
A:

We are having the same issue as Ross. This is unacceptable and the repairman just left telling us he cannot find anything wrong with the machine. Really? There is something WRONG if I need to redistribute the clothes several times for each load. Worst washing machine I have ever owned and no one to "fix" it.

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GAIL -
April 23, 2015
A:

I am in compete agreement, having the exact same problem. There have to be more people having this issue, surprised I haven't heard more complaints, unless it really is a circuit board issue for select cases. I'm on the phone now trying to get a technician to look at it but reading this I want a credit from Sears for the amount I paid toward a new washer for selling quite frankly an unacceptable machine.

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Bg -
June 01, 2015
A:

I have the same problem!! Makes me so mad. I live alone so my loads are not large. Sears needs to look into this, PLEASE.

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DEBRA -
August 10, 2015
A:

I have the same problem and the problem occurs for more than every other load. I have two kids and this means that we are running 3-4 cycles over and over again, each week. The washer was delivered ~2 months ago, and has no worked without issues for 2 days in a row. Also, often times the spin does not dry the clothes sufficiently for them to be dry with one cycle in a Kenmore Elite Dryer. This is unacceptable.

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Mia -
August 23, 2015
A:

How large should a load be? Is there a standard to meet, such as a weight range, or do you measure in cubic feet, or some other way? Thanks

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marc -
September 05, 2015
A:

I want to add that I have the very same problem with this machine-goes off balance if the load is normal to light. I have learned I need to put more stuff in! So I do. The repair lady said it looked fine, but I'm glad to learn it isn't just me...

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Julie -
September 16, 2015
A:

Same issue with my new Kenmore Elite washer. Three pair of slacks, one towel. UE code, I restarted several times, manually adjusted several times until it finally decided that the load was not unbalanced. Been trying to complete this load for 4 hours. Something definitely not right with this washer. Perhaps software/firmware update is in order.

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Charles -
October 18, 2015
A:

I have this same problem. It's infuriating!!! Seems like it is worse with smaller loads, but I don't always have a large load to wash. It's been taking me 4-5 hours to complete one load of laundry. When I open the lid, the clothes are evenly distributed. It also seems to be better if I use low spin cycle, however, the clothes are more damp when they go into the dryer. Ugh. I hate this washer right now. I've had it a couple of years and it's recently become really bad with the UE code. HELP!!!!!

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MARYBETH -
November 03, 2015
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Q:

Leaking Kenmore Elite Washer model#79631512210 model#79631512210

A:

Thank you for choosing SearsPartsDirect. I will be more than happy to assist you with your Kenmore washer.

From the information you have provided above, I can understand the frustration of having your washer malfunction, after researching model number 796.31512210. it seems like the water inlet valve is the part that may be leaking and in need of replacing. The valve is located in the area you mentioned and is where the water enters the machine. if the part is damaged it will cause the issue you’re having. the part number for it is AJU73213301.

I hope you found this information useful. Again thank you for choosing Sears, we appreciate your business, have a great day.

*Safety disclaimer before you try and repair the unit make sure the power supply is disconnected. There may be sharp parts to the unit that can cause injury to you if not careful. If you don’t not feel comfortable checking this yourself you can request a technician by visiting www.SearsHomeService.com*

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Benny23 -
Sears Technician
June 24, 2015
A:

I have the same issue with water actually running/dripping down from the top right side of the tub in the back. The leak starts during the spin cycle but mostly during a heavy spin cycle. This didn't start until after I had the top replaced because of rust forming around the bleach reservoir. Could something have cause the leak to begin because of the repair??

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Ralph -
December 26, 2015
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kenmore washer 79631512210 Kenmore Elite Washer


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