Model #79578753802 KENMORE ELITE Bottom-Mount Refrigerator

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Question and Answers

Q:

Kenmore Trio running too cold & freezing food!

A:

Managemylife.com is always a great resource to find the answers to just about anything. Your expert will research your question and respond within two business days but usually sooner.

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Alina F. -
December 27, 2011
A:

Thank you for your question. I understand your concern about food freezing. This will depend on the location in the fridge, the food is freezing. These are good temperatures for the fridge section. If the food that is freezing is next to the air vent or maybe in the pantry, this could be normal. Adjusting the controls will usually correct this. Adjust the fridge control to a slightly warmer setting. Also check the freezer temperature. If it gets too cold (below zero degrees), it can contribute to this problem. If it is too cold, adjust the freezer temperature slightly warmer. To check the temperature, place a thermometer between some packages. Air temp is not a good check. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
December 29, 2011
A:

TY Scott for this info but I am really tired of throwing away produce and fruit and having all of my beverages frozen. This has been a problem with this fridge since purchase and noone has been able to repair it (have had it serviced several times for this issue) or advise me. Food freezes in the veggie keeper, in the fruit keeper, in the pantry, on the top shelf particularly right side. Should I raise the temp in both the freezer and the fridge? And if so to what? They are now set at 40 (but currently reading 37) and freezer is at 1.

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Pamela Frank-Hall -
May 03, 2012
A:

Pamela, I'm sorry you are having this problem. Actually, the temperatures listed for the fridge section are very good. Food should not be freezing at these temps. The food that is freezing in the lower section of the fridge may be from some air that could be leaking back up through the return air vents. If this model has 2 return vents, one of them may be restricted. Pull both crispers out and check for a vent in the back corners of both sides. If it does have vents on both sides make sure nothing is on top blocking one of them and check to see if one of them may be frozen. If one of the vents is restricted, it can cause a problem with the air flow and create this type of freezing problem. One other possibility could be if the control damper # W10196393 is not closing properly and allowing too much air flow. When this occurs, the control damper will need to be replaced. If these checks are ok, this could be a complicated check because the temperatures listed are very good. In this case, I would recommend having a technician check it because this will probably be something that will need to be seen, to determine what is taking place. I hope this will help you.

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Scott D -
Sears Technician
May 04, 2012
A:

TY Scott for your assistance. My husband did all the things you have suggested but it has not made any significant difference. He did ask me to tell you that we do not have the ice maker hooked up and he wondered if this might have any impact on this problem? I am hesitant to call for another service call as I have had several for this same problem starting shortly after I bought the unit, all of which did not correct this problem. And of course now I have to pay for them as the unit is no longer under warantee.

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Pamela Frank-Hall -
May 09, 2012
A:

Pamela, I understand your frustration but this is a complicated problem, especially because the temps listed are very good. If the control damper listed above has been replaced, the only other components that regulate the temperature are the control board and sensor. A technician would be required to check the sensor. However, at the temperatures listed this check will probably be ok. This is very unusual because according to the temperatures, this refrigerator is working very good. This may be happening if the food is placed directly in the air flow. A technician will probably need to actually see this to try and determine what is taking place.

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Scott D -
Sears Technician
May 10, 2012
A:

I have the same problem as Pamela. Kenmore Trio model #795.78753.802, s/n 811KR01762. I have performed all checks with no relief. In addition raising the temperature on the control pad for the refridgerator section seems to have no response. it is currently set to 46 degrees. Interior temp at mid height of box is 29 - 32 degrees. All crisper drawers freeze food. I'm not a fan of calling techs. I am a licensed aircraft tech, fully capable of "parts changing" on an appliance. all I ask is an educated opinion as to the problem. Thanks.

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Tom -
September 24, 2012
A:

Tom, in this model it's possible air can be leaking around the bottom of the air tower and cause this problem. To stop the air leak, lift the air tower and run a bead of RTV sealant along the bottom and then place the air tower back down on top of it. I'm attaching a picture with instructions of how to remove the air tower. Be sure to disconnect the power first. I hope this will help you.

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Scott D -
Sears Technician
September 25, 2012
A:

My Kenmore Elite 10658966700 is freezing all the food and beverages on my fridge side and we have adjusted the temperatures higher, but it's not correcting the problem. Should we replace the thermostat or could it be something else?

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Anonymous -
November 03, 2015
See more answers
Q:

Water Line on 795.78753.802 79578753802 Kenmore Elite Refrigerator

A:

Thank you for choosing Sears Parts Direct. I will be more than happy to help with your refrigerator. Upon researching model 79578753802; the water line for this model is part# 5210JA3004U, the water valve is part#AJU72992601. I have posted a link of Sears Parts Direct were the part can be ordered to view the link click here.

 

I trust this information will help you, we appreciate your business thank for choosing Sears.

 

 

 

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CarlosZ -
Sears Technician
May 19, 2015
Q:

water valve installation. 795.78753.802

A:

Thank You for contacting SearsPartsDirect.com
I do apologize for the delay in answering your question. 

To remove and replace the water inlet valve:

  1. Disconnect the power cord from the power source.
  2. Turn the water supply off to the refrigerator.
  3. Remove the water supply from the water inlet valve on the back of the refrigerator.
  4. Disconnect the wires from the water inlet valve.
  5. Remove the two mounting screws securing the water inlet valve to the cabinet frame.
  6. Disconnect the two water lines on the water inlet valve.
  7. Reverse the procedure to install the new water valve.

If you need further assistance, please let me know. Thanks for visiting SearsPartsDirect.com

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Desirea -
Sears Technician
December 02, 2013

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