Model #79578402803 KENMORE Bottom-Mount Refrigerator

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Error Codes

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Question and Answers

Q:

Refrigerator door repair Model # 795.78402.803

A:

Thank you for being Sears’ valued member and for contacting SearsPartsDirect.com with your question about your Kenmore refrigerator model 795.78402.803. I am so sorry the gasket holder (233E) has broken. I will be happy to help you with this. I have included the link below for you to order the replacement part. 

I have also included the link for you to view the part replacement procedures.

SAFETY WARNING: Disconnect the power supply before beginning your repair to prevent the risk of electrical shock which can result in property damage, serious personal injury or even death. If you are not comfortable completing this repair, you can set up service at www.SearsHomeServices.com or by calling 1-800-469-4663 (1-800-4MY-HOME). 

I hope this answers your question. Thank you for choosing Sears, we appreciate your business. 
 

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Rachel Morgan -
Sears Technician
January 07, 2015
Q:

I have a fridge model # 795.78402.803 an I get an er code is displayed

A:

Error codes on refrigerators could be frustrating & confusing. I did some research on the code ER on your model & I couldn't find any specific information. I would suggest that you provide a little more information so your expert will be able to provide you the best possible answer. Just click on reply below where you can provide the additional information.

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Yadira B -
November 19, 2012
A:

Thank you for your question. I can understand your concern about the er code being displayed. However, there are several er codes that relate to different types of problems. I'm attaching a list of the various er codes that could be displayed. I hope this will help you. If you would like more assistance, reply to this thread and please include the complete error code and I will assist you further.

If you do not feel confident repairing this problem yourself, then you can have it repaired at your home by a Sears technician. Here is a link for the website: Sears Home Services .

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Scott D -
Sears Technician
November 20, 2012
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Q:

Refrigerator Ice-maker

A:

I'm sorry to hear that you are having some difficulties with your ice maker . I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you.

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Jackie S -
November 03, 2011
A:

You did not indicate if you had the refrigerator off when you were cleaning it. Usually, when the water dispenser is working and the refrigerator is not making any ice it is due to the water filter being partially clogged.

The valve could be faulty or clogged, or the water line could be clogged or frozen. If the ice maker wire bail arm is in the off (up) position, the ice maker will not make ice. Also if the bail arm movement is blocked by the ice it will not make ice. Occasionally, for no apparent reason, cubes can and will get jammed, requiring customer to manually remove them. Not making enough ice because freezer temperature is slightly warmer due to wrong control settings. When controls are at the wrong settings, the freezer temperature may be slightly too warm for the ice maker. According to the following freezer temperatures in Fahrenheit:

Between 0 - 5F - Ice maker works great.

Between 5 - 10F - Ice maker works, but slowly.

Between 10 - 15F - Ice maker works, but very slowly.

Between 15 - 20F - Ice maker works sporadically, if at all.

Check the water line and see if there are any frozen areas. If so defrost it with a hair dryer and try again.

I really hope that this information helps. Thanks for contacting ManageMyLife!

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Joe G. - Personal Solutions Manager -
Sears Technician
November 05, 2011
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