Model #79578343803 KENMORE ELITE Bottom-Mount Refrigerator

  • Case Parts
    3 Results
  • Freezer Parts
    3 Results
  • Refrigerator Parts
    3 Results
  • Door Parts
    3 Results
  • Dispenser Parts
    3 Results
  • Water & Ice Maker Parts
    3 Results
Find part by diagram >

Question and Answers

Q:

Why is my freezer frosting up repeatedly?

A:

I am sorry that you are having some difficulties with your freezer and I will be happy to help. I did some research and I was able to find a link that will provide you with some good information. I hope this helps with your freezer troubles while you wait for your expert response.

Read More
Joseph -
September 01, 2012
A:

Thanks for the prompt follow up. I looked at your link and agree that I have a defrost problem. Unfortunately I don't have a manual thermostat I can turn off. I also haven't been able to find a way to manually do a defrost cycle. The model I have has an auto defrost function. If you know a way to activate it I would be happy to try that. In the mean time I just got in there and chipped away the ice to slow the build up. I have also felt around the seals and can't find any spot that seems to be leaking.

Read More
Michael -
September 01, 2012
A:

Thank you for your question. I'm sorry you are having this defrost problem with your refrigerator. Placing this model into a defrost cycle manually, can be a little tricky. You will need to get to the main control board behind the unit. When you can see the board, look for a very small button in the center of the board. Very carefully (live voltage present), press this button once and all the led’s should light up. Press the button again and 2 should show in the display. Press it a third time and it should bring the heating element on and a 3 in the display. If the element does work, it indicates the board is not advancing and will need to be replaced. If the element does not work, some voltage checks and possibly resistance checks will need to be made. This can be some difficult checks to make and I recommend having a technician make these checks. I'm listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services . I hope this will help you.

Read More
Scott D -
Sears Technician
September 04, 2012
A:

Thank you I'll try that out and see how it goes.

Read More
Michael -
September 10, 2012
A:

I've found the button on the board and have pushed it 3 times. 33 33 is now displayed. How do I know if the heating element turns on? Is the 33 33 supposed to stay on for a while or is something else supposed to happen? Thanks for getting me this far and I hope to hear from you again.

Read More
Michael -
September 14, 2012
A:

Michael, when in step 3, the unit should stop running. Yes, the 3's will stay in the display. After a few minutes, if the heating element works, you should be able to hear a sizzling or popping sound. Now, the freezer temperature must be below 20 degrees when this test is made. After a few minutes if you cannot hear any sizzling or popping sound inside the freezer, some voltage and resistance checks will need to be made. I would recommend having a technician make these checks. If you would like more assistance, let me know and I will assist you further.

Read More
Scott D -
Sears Technician
September 17, 2012
See more answers
Q:

Bad tasting water from refrigerator.

A:

I'm sorry about the difficulties that you are experiencing with your Kenmore Elite Refrigerator . I did some research at Managemylife.com and found an expert answer to a similar question that may assist you until your expert can respond to your specific question. I have attached the link below. If you decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links will help until your expert can respond.

Read More
James -
May 04, 2011
A:

I attached a link to Searspartsdirect.com if you need to order a new reservoir container or any other parts. The link is for your specific model refrigerator. I hope this will help.

Read More
James -
May 04, 2011
A:

I'm sorry you are having this problem. The information you have received from James is correct. First, I recommend changing the flexible water line there now, to copper. The inside of this line will be plastic. It would also be a good idea to replace the reservoir because it can absorb any odors. The reservoir # 4839JJ2002B in this model will be a roll of tubing and will be located behind the left crisper. The crispers and tray will need to be removed, to access the reservoir. It's available at SearsPartsDirect . I hope this will help you. If you would like more assistance, any additional details will be helpful and I will be glad to assist you further.

Read More
Scott D -
Sears Technician
May 04, 2011
A:

As I said our water tasted great for one year. Can you explain why changing the water line to copper would help? Also, isn't the reservoir made from PVC-and isn't it after the filter? Do we need to order any other parts to replace the reservoir? Is it a simple enough procedure-are there directions on how to do this? Thanks for any advice you have to offer.

Read More
Elizabeth -
May 05, 2011
A:

I can understand your concern about the water. The inside of your water line will be plastic and most all plastic water lines will create this problem. Copper works better because it has no organic materials in it that the water can absorb. The reservoir is plastic and will absorb odors from the water, even though it's behind the filter. There is nothing else required to replace the reservoir. Unfortunately, there are no instructions to replace the reservoir but it's not difficult to replace. Be sure to disconnect power to the unit first and turn the water supply off to the refrigerator. There will be a connection on both ends of the reservoir that you will need to disconnect and the reservoir will pull out. I'm attaching a picture with instructions of how the water fittings work. If you are not comfortable making this repair, you can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.

Read More
Scott D -
Sears Technician
May 05, 2011
A:

You can also try just replacing the water supply line and then running approx. 2 gallons or more of water through the reservoir, to see if the odor clears up. When running the water through the reservoir, pause several times, to keep the water valve from getting too hot. When activated for long periods of time (over 2 minutes), the valve will get hot and can short out.

Read More
Scott D -
Sears Technician
May 05, 2011
A:

Thank you for the info you have given me. Just one thing--does the reservoir hold water after it has been filtered or before it goes through the filter?

Read More
Elizabeth -
May 05, 2011
A:

The water goes through the filter first. However, the filter may not take out all the odors.

Read More
Scott D -
Sears Technician
May 05, 2011
A:

We cannot get the water tubes out of the wall of the frig--help!!!

Read More
Elizabeth -
July 02, 2011
A:

We ordered the new water tank and have it in hand but cannot install it because the old tank tube ends are held in place with some sort of circular plug that we cannot get out of the wall of the frig.

Read More
Elizabeth -
July 02, 2011
See more answers
Q:

what does error code ff on my refrigerator mean?

A:

Error codes are like a puzzle it can take forever to figure out, so when it comes to an appliance giving them all we can think about is how to trouble shoot it. While you are waiting on an expert to answer your question, I was searching the Manage My Life website and found a great link on your error code. I have attached the link below. You can also set service with a Sears technician. Have a nice day!

Read More
Dezeray -
August 13, 2012
A:

Thank you for your question. I understand your concern about the error code. The information you have already received is very good. This error code Er FF indicates a problem with the evaporator fan motor but it can also be with the main control board. When the power cord is disconnected for 30 seconds and then reconnected, it resets the board. Sometimes this procedure corrects the problem and sometimes it does, for only a short period of time. Usually in this case, if the problem reoccurs, the main board will need to be replaced. However, first it needs to be determined if the fan motor is running or not. If the motor is still running, then the main board, which is located behind the unit, will probably need to be replaced but it’s possible, this could still be a problem with the motor, not sending a low voltage signal to the board, which would be a defective motor. Now, if the motor is not running, some voltage checks will need to be made, to determine, if the motor has failed or if the board is not sending voltage to the motor. These are some difficult checks to make and the motor can be a difficult repair, which will require a technician. I'm listing a site you can access, to have a technician come out to check it. Here is a link for the website: Sears Home Services . I hope this will help you.

Read More
Scott D -
Sears Technician
August 14, 2012
See more answers

Top Parts