Model #79577563600 KENMORE ELITE Bottom-Mount Refrigerator

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  • Dispenser
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  • Ice Maker
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Question and Answers

Q:

Kenmore Elite Fridge 79577546600 interior lights sometimes work

A:

Dan - It would seem that your model number is covered by the proposed class action settlement available at the link below. The problem with the lights staying on in these LG manufactured refrigerators is well documented. Good Luck.

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biguggy -
March 05, 2012
A:

Thanks! I guess I should call them..but what is the problem with this unit's interior lights? Sometimes they come on now and sometimes not. I took apart the connectors at the door hinges just to free up possible corrosion but that did nothing....

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Dan -
March 05, 2012
A:

Dan - I do not know what the actual problem is. I understand that the later models have LED lights which do not get hot. However I have also come across a couple of posts where the posters' state that the LED lights are staying on.

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biguggy -
March 05, 2012
A:

Thank you for your question. I can understand your concern about the lights. There is a relay on the main control board housed on the back panel of the refrigerator that controls the lights along with the door switch. The main board # 6871JB1423N and a new light socket harness assembly # 6621JK2003B will need to be installed. NOTE: There is a known issue with this model of Kenmore Elite refrigerator regarding the refrigerator lights staying on. The manufacturer warranty has been extended for the life of the refrigerator to cover this type of failure. The repair should be covered along with any damage that occurred to the light reflector and cover. I recommend that you call Sears at 1-800-469-4663 (1-800-4MY-HOME) to schedule a Sears Technician to fix this problem. You will likely need to agree to a service charge for the repair to be set up in the system. Once the technician visits your home and verifies that the failure is caused by this known issue, the parts and labor should be covered. Thank you for using Manage My Life.

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Scott D -
Sears Technician
March 06, 2012
A:

this fridge has regular incadescent bulbs..would you think it would be covered by the class action? The Fridge is probably about 5 years old. I am pretty handy and can replace the parts myself, but I rather not replace the electronics w/o some troubleshooting on my part if I can even do it!

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Dan -
March 07, 2012
A:

Dan - The model number you quoted is covered by the proposed Class Action Settlement. Please just check your model number against those on the website I referenced above.

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biguggy -
March 07, 2012
A:

thanks! Biguggy!

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Dan -
March 07, 2012
A:

Dan, this model is listed on the flash for the light problem. Now, I strongly recommend having a technician make this repair under warranty. A technician has to make the repair for the warranty to be in effect.

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Scott D -
Sears Technician
March 07, 2012
A:

I just called Sears and as you all have stated my fridge is under a recall notice.. I never received such notice.. They told me at first that I would be sent a repair kit and upon getting the kit to call them back to schedule a service appointment..seems kind of a protracted method to solve this problem..

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Dan -
March 07, 2012
A:

Dan - Technically it is not a recall, 'they' are just repairing those that fail.

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biguggy -
March 07, 2012
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Q:

water leaks 795.77563600

A:

Thank you for contacting Sears. I will be more than happy to assist you with your Kenmore refrigerator.

I can understand the frustration of your refrigerator not functioning properly, after researching model number 795.77563600. Normally when the dispenser is leaking it is due to a bad water valve. this is what pushes the water through the tube and when the valve goes bad it will continue to drip. I would suggest replacing the valve to see if that fixes the problem. Also if you haven’t changed your water filter in the past 6 months it would be a good idea to replace the filter as well.

I hope you found this information useful. Again thank you for choosing Sears. We appreciate your business, have a great day.

*Safety disclaimer before you try and repair the unit make sure the power supply is disconnected. There may be sharp parts to the unit that can cause injury to you if not careful. If you don’t not feel comfortable checking this yourself you can request a technician by visiting www.SearsHomeService.com*

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Benny23 -
Sears Technician
August 14, 2015
A:

By water value are you referring to the water inlet valve? Or, is there another valve that is in the dispense itself? Also, do you have a part number? Looking online I've found a main water valve part 5221JB2006K, but would like to know more before I buy anything. Thanks!

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BRANDON -
November 09, 2015
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Q:

Water not dispensing 79577563600


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