Model #79577319600 KENMORE Bottom-Mount Refrigerator

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Question and Answers

Q:

Lights stay on and fridge isn't cold 79577319600 Kenmore Refrigerator

A:

Thanks for the inquiry and for being a valued member.

I am sorry to hear of the issues you're having with the Kenmore refrigerator. I know how frustrating that is to have happen.

There is an extended warranty for the life of the unit for the interior lights. That is a 'known' issue that will be addressed by the manufacturer at no cost. I do not see anything in regards to the fridge not being cold, which could be caused by a number of things. 

I would recommend contacting Warranty & Repair, and they will be able to specify if there are any other repairs or items that should be addressed. You can reach us at 1-800-469-4663. 

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
November 18, 2014
Q:

Lights stay on and fridge isn't cold 79577319600 Kenmore Refrigerator

A:

Thanks for the inquiry and for being a valued member.

I am sorry to hear of the issues you're having with the Kenmore refrigerator. I know how frustrating that is to have happen.

There is an extended warranty for the life of the unit for the interior lights. That is a 'known' issue that will be addressed by the manufacturer at no cost. I do not see anything in regards to the fridge not being cold, which could be caused by a number of things. 

I would recommend contacting Warranty & Repair, and they will be able to specify if there are any other repairs or items that should be addressed. You can reach us at 1-800-469-4663. 

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

Read More
Jeff Wallace Sr -
Sears Technician
November 18, 2014
Q:

refrigerator light stays on

A:

I can understand your conern of having your interior light running all of the time.  Has the light molding melted at all?   I have located a link that will discuss your situation in more detail.  Click here to view the link.  Though this link discusses a different model number, the mechanics are likely going to be very similar.Keep in mind that an expert will be
responding within the next two business days if not sooner and will likely offer you more information and instruction.  If you feel you would need further assistance,  or if you feel like you would be more comfortable having an expert resolve your issue, I would strongly recommend Sears Home Service.com.  Click here to open to their page for home service.  I hope this will help you and have a nice day.

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Henry -
April 21, 2013
A:

Thanks for the information about your refrigerator model 795.77319600, I will be glad to assist you with this issue. The light staying on is a known issue and will need to be repaired by a Sears Technician. I will provide a link for you to call, please have the model number, the phone number used when you purchased the refrigerator so the associated can find your account.  Explain that the light will not go off inside the unit and ask for assistance. This repair may be covered by an extended warranty.  Here is the link for service. If you get to the point where you need to have a service technician diagnose and repair this failure, you can schedule service through this link: Sears Home Services. Ron H.  

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Ron H -
Sears Technician
April 23, 2013
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