Model #79577243601 KENMORE ELITE Bottom-Mount Refrigerator

  • Case
    3 Results
  • Freezer Parts
    3 Results
  • Refrigerator Parts
    3 Results
  • Doors
    3 Results
  • Dispenser
    3 Results
  • Water & Ice Maker
    3 Results
Find part by diagram >

Question and Answers

Q:

Why does the light stay on in my Kenmore Elite refrigerator, model # 795.77243601?

A:

The main control board (PCB) and a new light socket harness assembly will be needed and if the lens is melted it will also be covered under the extended warranty for this failure. Both of these parts have been updated and the warranty has been extended for the life of the product for this particular failure only. You will have to call a technician to have the parts replaced under the extended warranty.

Read More
Joey S -
Sears Technician
December 18, 2009
A:

I have this exact same model and exact same problem. We recently relocated to Ottawa, ON Canada. I've called Sears Customer Service and even had a Sears Home Services tech come out - they all state there is no warranty coverage for this problem. Is there any more specific details I can use to track down this extended warranty and have the repair covered?

Read More
Chris -
May 07, 2010
A:

I should have mentioned they said there was no extended warranty for this model for any issues, not just this problem. Just in case someone thought it may have been diagnosed as being a different problem. The tech actually diagnosed the issue and the required parts the same as posted by Joey S.

Read More
Chris -
May 07, 2010
A:

Just wanted to give a final update ... after much frustration and no less than 10 phone calls to different Sears folks in US and Canada, Sears Canada finally recognized this was covered as per Joey's posting above. Sears USA have it in their system as a known and specially covered problem. To get Sears Canada to recognize it, you have to call corporate customer service and request that your local Sears Service branch call you directly. The local branch will then investigate if you push them. There is no direct number to contact the service branch directly.

Read More
Chris -
November 20, 2010
A:

I have a similar fridge: 795.77243602 and I'm having the same problem. Can you tell me what part number I need to fix it, and instructions on how to fix it?

Read More
Cory -
May 12, 2012
A:

There's no guarantee the cause is the same for your fridge. I had a tech diagnose mine. You could try calling Sears to see if there is an extended warranty for the same issue on your model. Having said that, replacement is fairly easy (assuming you have the correct parts to fix the issue). You can locate the parts on searspartsdirect.com (see link). The PCB board is on back, just remove the board cover (501F on diagram), then swap the PCB out - just standard pcb clip connectors for the wires. The lens cover is simple enough to pop out by hand, but I'm not sure what's involved in swapping the light casing or sockets if they need replacing. According to the diagram, the main PCB for your fridge would be 501A (on diagram), part number 6871JK1011A @ $143, BUT they also list another part as Main PCB 501AA (not shown on diagram) part number 6871JB1375H @ $200 - perhaps an alternate or updated part, or could depend on your specific model/options. I have no idea - probably best to call Sears before blowing $150-200. The light lens cover for the main fridge area (not freezer) is 158A / 3550JJ1104A @ $27 which is what melted in mine. But you may have damage to other parts of the light assembly which consists of a number of parts (Case: 503D / 3110JJ1021A, Socket assembly: 410A / 6621JK2002D, Reflector: 409D / 3034JJ1002B). Final disclaimer: this is all my guessing based on my experience with a different model and not knowing anything about your fridge or specific problem. You should call Sears to see if you can get special extended warranty coverage for this issue. If it isn't covered, they should be able to assist you in identifying the proper parts over the phone. I have always had good experience with parts folks helping out and they've told me if they recommend the incorrect part (which has never happened) they would waive the restocking fee for returns and as well as shipping for replacement part. Best of luck!

Read More
Chris -
May 15, 2012
A:

does it matter if the part# 6871JB1375H is manufacturered by LG? this board fixed my light issue, but now the freezer does not freeze. i put the old board back in for now.

Read More
Doug -
December 15, 2014
A:

I am still having this issue. Can I still have this covered by an extended warranty?

Read More
Kristin -
September 28, 2015
See more answers
Q:

Er co 79577243601 Kenmore Elite Refrigerator

A:

Thank you for choosing Sears Parts Direct. I will be more than happy to help with your refrigerator. Upon researching model 79577243601; this is a code that indicates the boards are not communicating. One board does not know what the other board is doing. This is usually caused from a loose wire connection or maybe a broken wire. You can unplug the refrigerator power cord and check the wires on the unit.

I trust this information will help you, we appreciate your business thank for choosing Sears.

 

Read More
CarlosZ -
Sears Technician
August 16, 2015
Q:

Kenmore Elite 795 light stays on and melts the light cover.

A:

Providing a model number will definitely help an expert give you a better response. If you would like to reply to this thread with a model number I would be more than happy to help. Have a great day.

Read More
Alina F. -
December 11, 2010
A:

Model number 795.77543600

Read More
Stevil -
December 11, 2010
A:

Thanks for your question and I understand your concern. You should remove the light bulbs and then call for in home service. Without knowing the model number and serial number I can not be 100 percent certain, but this failure will most likely be covered under warranty.

I recommend calling Sears and setting up a service appointment at 1-800-4MY-HOME or 1-800-469-4663 to repair your refrigerator.

Read More
Joey S -
Sears Technician
December 13, 2010
A:

I see that you did add the model number. Based on the model number, the repair should be covered under warranty at no charge to you.

Read More
Joey S -
Sears Technician
December 13, 2010
A:

I am having this issue too. Plastic housing completely melted, food bad. Model number is 795.77243601. Not sure if I have extended warranty. What do I do next?

Read More
Jennifer -
September 02, 2012
A:

Jennifer: I recommend calling service to see if your model would be covered under warranty. The repair will most likely be covered under a warranty.

Read More
Joey S -
Sears Technician
September 04, 2012
A:

Same problem on mine. The fridge is about 8 years old and I do not know if I have an extended warranty. I unscrew the light bulbs but trow away lots of food because it was warm or the smell is very bad burn.

Read More
Stephan -
October 10, 2012
A:

Stephan: If you have the same model number, it should be covered at no charge but it will be one of models known to have this issue. Reply with the model number and serial number and I can check to see if it would be covered at no charge or not.

Read More
Joey S -
Sears Technician
October 10, 2012
A:

Hi Joey, I too have the light issue. Model Number 79577243601 Serial number 710mruy06742. Please let me know if I'm covered also. Did I see somewhere that there was a link to schedule the appointment? Thanks; it is nice that I could look this up. Forrest

Read More
Forrest -
December 13, 2012
A:

Forest: The issue of the lights not turning off and melting the plastic melting/warping is covered under an extended warranty. Call 1-800-469-4663 to set up a service appointment and let them know what the symtom is and ask them to bring the repair kit. Provide them the model number too.

Read More
Joey S -
Sears Technician
December 14, 2012
See more answers

Top Parts