Model #79575542401 KENMORE ELITE Bottom-Mount Refrigerator

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Question and Answers

Q:

panel display on Kenmore Elite refrigerator

A:

I know this type of information can be very helpful for you to have. While you are waiting for your expert answer, I did some research on the unit. I was unable to locate information that would be helpful with regards to your question at this time. Your expert will answer within 24-48 hours with detailed information. Thank you for using Manage My Life.

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Jackie S -
December 02, 2011
A:

Thank you for your question. I can understand your concern. This type of problem will usually be caused from a defective main board. The main board controls the functions of the display board. When you reset the board by disconnecting the power and then reconnecting it and it corrected the problem for awhile, it further indicates the main board # 6871JB1280P has failed. It's available at SearsPartsDirect . I hope this will help you. If you would like more assistance, reply to this thread and I will assist you further.

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Scott D -
Sears Technician
December 05, 2011
A:

Thanks Scott. I suspected that, but the front panel is obviously easier to get to and check. Can I test any part of this board for continuity to determine FOR SURE that this part is working properly so I don't order and install the wrong part? Thanks! Oh, also, can you tell me the current part number for this display control board if I were to need a new one?

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dave -
December 05, 2011
A:

I'm attaching the wiring diagram for the dispenser board to the main board on connection # 5. The main thing to check will be to see if, there are any loose wire connections at the boards and also the connection at the door hinge. If these connections and wires seem ok, the most likely problem will be with the main board. The dispenser board is # 3211JJ2001B. It will be an assembly. I hope this will help you.

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Scott D -
Sears Technician
December 06, 2011
A:

Thanks again. It still bothers me that I have power clearly to this board when connected, which makes me suspect this board is the issue, although I have found continuity in all locations seemingly when I try to test it without being connected. My concern is that I am not properly testing the panel display and control board to know for sure. I guess I will just have to buy the new main board and see what happens and hope that is the problem. I just hate to take a $70 or $80 gamble - times are tight! :-) thanks so much for your help, I do really appreciate it.

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dave -
December 06, 2011
A:

I understand what you mean. Unfortunately, this is all the wiring and electrical information available for the dispenser. However, if all the wires and connections seem ok and if you are getting continuity readings, it would be very unusual for this to be a defective interface board. This problem is almost always caused by a defective main board. If you would like more assistance please let me know.

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Scott D -
Sears Technician
December 07, 2011
A:

Scott I have the same issue as described above on slightly different model refrigerator (795.75542401) The only thing I can add is then when I unplug the refrigerator and plug it back in the display and the buttons work for maybe be 30 -45 seconds and then is not responsive. I thought that it might be the main board or the dispensor board. I ordered and replaced both and the problem has not been fixed. Any idea where to go from here? The refrigerator itself seems to be working fine, but I cannot change temperatures on either the refrigerator or freezer and it no longer indicates when the door is open, which was really helpful with kids in the house...:)

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Sharon -
January 04, 2012
A:

Sharon, Normally this would be defective main board problem, especially if it resets itself when the power is disconnected and then reconnected. However, since both boards have been replaced, with the same results, check the connections on both boards and also under the top door hinge. Be sure to disconnect power to the unit first. Also make sure this unit is plugged into a good three prong wall outlet and it has a good ground and the polarity is correct. By this I mean the small terminal in the outlet is hot and the larger terminal is common. If these checks are all ok, it may be a problem in the wiring in the door or the new board may be defective. In this case, I would strongly recommend having a technician check it. You can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.

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Scott D -
Sears Technician
January 05, 2012
A:

I just replaced the main panel, and as feared, no impact to the front panel display. My next step was to be replacing the front board, but the above questions make me think I am headed down the same path of wasted money and time. As I said previously, I have some power indicated to that front panel, so I suspect it as the culprit, but can't know until I try it I guess. I have another question regarding repeated problems with the water reservoir that I am about to post separately.

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dave -
January 06, 2012
A:

Dave, check for loose connections first as described above. If the connections are all ok, it will lead to the interface board or the wires inside the door. If there is a wiring problem inside the door, then the complete door would need to be replaced. I look forward to assisting you with the reservoir problem.

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Scott D -
Sears Technician
January 07, 2012
A:

Sorry to be late to the party, but I have the same problem with an extra clue. For several months randomly every diode on the display panel would would light up when the left door was open. Only the left door and sometimes it would not happen in 100 opens and sometimes every other opening. Sometimes it would happen immediately and sometimes after many seconds of the door being open. The thermostat would no longer work when this happened and by powering down and back up it would reset. I took the display panel out and everything "looks" fine, but did no testing. I checked all the connections under the door hinge cap and everything looks fine. Now the panel does not "alarm" anymore. It works for 30 seconds and then dies. I disconnect the six wire connector under the door hinge cap and reconnect and the display panel works for exactly 30 seconds and then dies. I am able to get it to work again by disconnecting and reconnecting the 6 wire connector but it always dies. As before, the thermostat does not work when the display panel is dead. Does this help diagnose the problem at all? Why would it be 30 seconds every time and then it dies?

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Dell -
June 15, 2013
A:

Dell, I see you have already checked for loose wire connections. If the panel does work for 30 seconds when the board is reset, it indicates the main control has failed and will need to be replaced. The alarm is also built into the main control board. There is no way to determine why the control only works for 30 seconds.

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Scott D -
Sears Technician
June 17, 2013
A:

Thank you for the response. I saw replacing the main board did not help a couple of previous users so I was hoping the extra info would help diagnose. I will order a main board and hopefully it will fix the problem.

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Dell -
June 18, 2013
A:

Just so everyone knows, i spent a BUNCH of money on this issue, bought and replaced both boards, checked for loose connections, you name it. it was never resolved and then everything starts freezing in the refrigerator. I finally called someone to repair, they told me to put tape over the ports in the back of the refrigerator to control temperature because the cost of the repair would simply not be worth it.

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dave -
June 18, 2013
A:

ARE THE LIGHTS SUPPOSED TO STAY ON ALL THE TIME?

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EROS -
January 18, 2016
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Q:

Front panel has frequent beeping episodes 79575542401 Kenmore Elite Refrigerator

A:

Thank you for your inquiry on your Kenmore Washer, Model: 110.20022013. From reviewing the details on your model, your post did not indicate if the beeping was continuous or if only occurs when you are trying to use a specific function. When I reviewed the parts on your model refrigerator, I noticed that this model is equipped with a door left open alarm. It will buzz 3 times if the door is left open for more than 1 minute. That signal will repeat every 30 seconds until it senses the door is closed. If the door is closed, but the beeping is in this sequence, you may have a faulty door sensor. If the beeping has a sequence to it, please count the number of beeps in the sequence and then measure the time between sequences. That may be a fault code the technicians use to troubleshoot a problem. Also check and see if the control panel displays any codes when the refrigerator is beeping. Please respond to this thread the information to research this issue for you further. Also make sure the unit is plugged into a 3 prong wall outlet that has a good ground. If it's not grounded, that could be the whole problem. 

Safety Warning: Before beginning the repair, disconnect the direct power supply to the refrigerator to prevent the risk of injury or any electrical shock.

If you don’t feel comfortable or confident in this repair, then you can have it repaired at home by a sears technician. I have the included a link to the website: Sears Home Services or call 1-800-469-4663

I hope this answered your question. Thank you for contacting SearsPartsDirect.com, and have yourself a wonderful day. 

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Gerry93 -
Sears Technician
April 03, 2015
A:

Did you get this repaired? What was the issue?

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Michele -
January 05, 2016
A:

How do you know if the 3 prong wall outlet has a good ground? If not, how do you get it grounded?

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Michele -
January 05, 2016
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Q:

Chime on door will not stop chiming.. 79575542401 Kenmore Elite Refrigerator


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