Model #79571023011 KENMORE Bottom-Mount Refrigerator

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Question and Answers

Q:

My refrigerator is not cooling 79571023011

Q:

bottom freezer not working. 79571023011 Kenmore Refrigerator

A:

Thanks for the inquiry and for being a valued member.

I am sorry to hear of the pooling water in the freezer. I know how concerning that can be.

Based on the description you provided there could be a number of issues causing this malfunction from the main control board failure to the compressor itself with possibilities like sensors and wiring included.

I strongly recommend calling for an experienced technician to come and inspect the refrigerator as the components are complex and special testing equipment are required to properly diagnose this failure.If you would feel more confident having a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-469-4663, or click here to be directed to the page to set up service.

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

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Jeff Wallace Sr -
Sears Technician
January 27, 2015
A:

Thanks for the inquiry and for being a valued member.

I am sorry to hear of the issue with the freezer not working properly. I know how concerning that can be.

Based on the description you provided there could be a number of issues causing this malfunction from the main control board failure to the compressor itself with possibilities like sensors and wiring included.

I strongly recommend calling for an experienced technician to come and inspect the refrigerator as the components are complex and special testing equipment are required to properly diagnose this failure.If you would feel more confident having a Sears Home Service technician help assist with the diagnosis/repair, you can call 1-800-469-4663, or click here to be directed to the page to set up service.

I hope this helps and thanks for using SearsPartsDirect.com. We appreciate your business. 

Read More
Jeff Wallace Sr -
Sears Technician
January 27, 2015
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Q:

Model 795.71023.010 refrigerator/freezer not working 795.71023.010

A:

Searspartsdirect.com is always a great resource to find the answers to your parts questions. Your Sears partsdirect expert will research your question and respond within two business days but usually sooner. Thank you for using Searspartsdirect.com!

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Marc -
July 23, 2013
A:

Thank you for using ManageMyLife.com. I'm sorry to hear of the issue you're experiencing with the Kenmore refrigerator, especially since it's only a year and a half old.

Sometimes, if you have a power surge or a power outage, it can damage some of the electrical components on the unit, just like any other electrical component or product.

Since neither the refrigerator or freezer are working, I would suspect an issue with an electrical component for the compressor. This unit has separate sensors for the refrigerator and freezer sections. The refrigerator sensor will open and close the air damper to regulate the temperature in the fridge section. The sensor in the freezer will cycle the compressor on and off. If the compressor is cycling off, it could be a problem with the sensor or the control board.

For your convenience, I have attached blue links below that you can click on to be directed to the PartsDirect page to view and purchase the necessary part.

Freezer Sensor for model 79571023010

Control Board for model 79571023010

I always recommend installing a surge protection devise on all your electronics and appliances to safegaurd against surges. You may even have an electrician install a surge protector on the panel box to safegaurd the entire panel from surges.

If you would feel more confident have a Sears Home Service technician help assist with the diagnosis/repair, click here to be directed to the page to set up service.

If you have any further questions or inquiries, please don't hesitate to ask. Thank you for using ManageMyLife.com.

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Desirea -
Sears Technician
July 23, 2013
A:

I have a Kenmore refrigerator model# 795-71023-011. I can hear the compressor running but the freezer is not working properly. The temp. is cold and I can feel cold air, but temp is not cold enough to food is slowly thawing out.

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carl -
January 25, 2015
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