Model #79569976901 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

freezer ices up 79569976901 Kenmore Refrigerator

A:

Thank you for your question. I'm sorry you are having this problem with the fridge. When the drain freezes closed, it will create this icing condition. The drain in this model is located under the evaporator. To access the drain, the back panel in the freezer will need to be removed. To remove the panel, everything in the freezer will need to be taken out. The panel can then be pulled forward to access the fan motor and disconnect the harness and remove the panel. Be sure to disconnect the power to the unit first. With the panel off, you will see the evaporator and under it the drain trough. It will usually have ice in it that will need to be removed. A hair dryer works well for this but be careful not to get anything too hot. When the ice is removed, you will be able to see the drain hole. Hot water will be required to clear the drain hole. It can take awhile to clear this depending on how deep the ice has traveled. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

 

_Safety Notice_: Be sure to disconnect the appliance before performing any troubleshooting procedures. If you are not comfortable with doing any voltage checks or repairs that might be recommended, please contact a local service provider for repairs. Be aware that there could be sharp edges inside the appliance that could cause cuts or other injuries to yourself or others.

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Scott D -
Sears Technician
October 02, 2013
Q:

kenmore refregrator model no.795.69976.901, not freezing or cooling; purchased 3/8/2010, seems like compresser is not kicking on.

A:

When an appliance goes out I usually see money going out the window, either in repair cost, or replacement. While you are waiting on an expert to answer your question, I found a great link in the Manage My Life website on your problem. I have attached the link below. Hope this helps!

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Dezeray -
September 25, 2012
A:

Thank you for your question. I know it's frustrating when the refrigerator stops cooling. The information you have received is good. If it�s not cooling at all, it first needs to be determined if the compressor is running. If the compressor is running, the problem will probably be in the seal system or with the compressor. It could be a low charge, a restriction or the compressor may not be pumping properly. These are checks a technician will be required to make.

If the compressor is not running, it could be a problem with the starting device, the compressor itself or if the condenser motor is not running. If the motor is not running and the compressor is very hot, the motor will need to be replaced. If the motor is running but not the compressor, sometimes it can be difficult to determine if the problem is with the starting device or the compressor. If the starting device is burnt or if it rattles when shaken, it will indicate the starting device has failed. A technician will have a kit and meter, he can attach to the compressor, that will determine if the compressor or starting device has failed. Without this kit and meter, a chance can be taken to replace the starting device # 6748C-0004D and overload # 6750C-0005P. If the compressor still won�t run or if it runs but then quits again, it will need to be replaced. I�m listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services . If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
September 26, 2012
A:

I did replace starting device # 6748C-0004D and overload # 6750C-0005P but still the same ..it's not cooling at all..fan runs any suggestion?

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Anonymous -
October 06, 2012
A:

If the starting device and overload have been replaced and the compressor still won't run, it indicates the compressor will need to be replaced. If the compressor is running now but still no cooling is taking place, it indicates a problem in the sealed system or with the compressor itself. These are checks a technician will be required to make. You can call 1-800-469-4663 to schedule a tech to come out.

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Scott D -
Sears Technician
October 08, 2012
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