Model #79569299901 KENMORE Top-Mount Refrigerator

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Question and Answers

Q:

Urgent - Owner of a Kenmore Refrigerator/Freezer (Manufactured 8/2009); new noise last 24 hours; like a motor sound winding down after doors are closed

A:

I know this type of information can be very helpful for you to have.�While you are waiting for your expert answer, I did some research on the unit.�I was unable to locate information that would be helpful with regards to your question at this time. Your expert will answer within 24-48 hours with detailed information.�Thank you for using Manage My Life.

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Joseph P. -
October 25, 2011
A:

Thank you for your question. I can understand your concern about this noise. This can be a normal noise that you may not have noticed before. This is a variable speed motor that can rev up and down and it can be a noticeable sound. If this is more of a chirping sound, then it would indicate a motor problem and it would need to be replaced. I hope this will help you. If you would like more assistance, reply to this thread and I will be glad to assist you further.

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Scott D -
Sears Technician
October 26, 2011
A:

Thanks for your comment. It's not a normal noise and I have continuing build-up of ice inside the freezer compartment on all sides. The noise is loud and sounds like a non-functioning motor. I guess I'll schedule a service repair appointment.

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Richard -
October 26, 2011
A:

Based on the information listed, this would appear to be a problem with the evaporator motor. If the motor fails or slows down to much, it will create a frosting condition in the freezer. It will also cause the unit to stop cooling. I recommend having a technician make this check and repair. You can call 1-800-469-4663 to schedule a tech to come out. I hope this will help you.

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Scott D -
Sears Technician
October 27, 2011
A:

Thanks Scott. Your assessment/recommendation for the fix sounds right on target. I made the appointment yesterday (Wed), but unfortunately a Sears Mechanic can't be scheduled until next Thursday afternoon. Since my appointment is so far away any other recommendation? (Example - remove freezer items and let interior dry out a little by keeping the door open; lesson the number of freezer items; and when you say it will cause the unit to stop...does this just mean the upper freezer area or also the lower refrigerator area as well on this Kenmore refrigerator?

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Anonymous -
October 27, 2011
A:

If there is a thick frost accumulation of frost on the back wall, it will also have as much or more behind the panel. This frost will restrict the air flow and cause the unit to stop cooling properly. Turning the unit off for 24 hours and leaving the door open to allow this frost to thaw will help it to cool again. Now if the fan motor slows down too much, it still won't cool properly until it's repaired. I hope this will help you.

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Scott D -
Sears Technician
October 27, 2011
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Q:

Kenmore Refrigerator (2009); rapid frost buildup in freezer w/ new noise after freezer door/refrigerator door closes, like a motor sputter or about to quit.

A:

I'm sorry to hear that you are having some difficulties with your freezer. I did some research for you at Managemylife.com and found an expert answer to a similar question that may help until your expert can respond to your specific question. The link is attached below. If you do decide to schedule service and have a qualified technician help you, I have also attached a link to Searshomeservices.com. I hope these links provided assist you.

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Joseph P. -
October 25, 2011
A:

Thank you for your question. Based on the information listed, this would appear to be a problem with the evaporator motor. If the motor fails or slows down to much, it will create a frosting condition in the freezer. It will also cause the unit to stop cooling. I recommend having a technician make this check and repair. I'm listing a site you can access, to have a tech come out. Here is a link for the website: Sears Home Services . I hope this will help you.

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Scott D -
Sears Technician
October 27, 2011
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